Voice and Video Engineer

Moog • Buffalo, NY

1d • Hybrid

About The Position

The Voice and Video Engineer supports, develops, and enhances Moog’s global collaboration technologies, primarily Microsoft Teams Rooms, conference room technology, and Appspace digital signage. The role combines engineering, project coordination, technical documentation, and operational support to deliver reliable and intuitive workplace technology experiences. Its primary focus is engineering scalable solutions, developing support processes, and improving collaboration services across a global environment, with some operational support responsibilities. The position is hybrid and based out of Moog’s East Aurora, New York offices.

The engineer supports the design, deployment, maintenance, standardization, and monitoring of Teams Rooms and conference room systems, and administers the global Appspace digital signage platform. The role also creates technical and end-user documentation, participates in technology projects and lifecycle planning, serves as a technical escalation point, troubleshoots room and signage issues, and contributes to automation and systems integration. The position reports to the Manager, End User Computing.

Requirements

• At least 5 years of experience supporting collaboration, AV, unified communications, or endpoint technologies.
• Experience supporting Microsoft Teams Rooms or enterprise conference room technologies.
• Strong troubleshooting and problem-solving skills.
• Foundational networking knowledge, including TCP/IP, DNS, DHCP, VLANs, and wireless networking concepts.
• Experience creating technical documentation and support procedures.
• Familiarity with Microsoft Intune device management.
• Understanding of IT Service Management (ITSM) principles and ServiceNow ticketing workflows.
• Strong verbal and written communication skills.

Nice To Haves

• Experience administering Appspace digital signage solutions.
• Familiarity with Utelogy monitoring and management platforms.
• Experience supporting Teams-certified room systems and peripherals.
• Basic PowerShell, Bash, Python, or other scripting experience.
• Experience supporting enterprise AV environments.
• Familiarity with Microsoft 365 administration and Teams administration.
• Exposure to monitoring and analytics platforms for collaboration technologies.
• Project management or project coordination experience.

Responsibilities

• Support the design, deployment, and maintenance of Microsoft Teams Rooms and conference room technologies across global locations.
• Assist in standardizing conference room technology platforms, hardware configurations, and deployment processes.
• Participate in testing, validation, and implementation of new collaboration technologies and room solutions.
• Collaborate with vendors and internal stakeholders to improve room reliability, usability, and adoption.
• Support room health monitoring, performance analysis, and proactive remediation.
• Administer and support the global Appspace digital signage platform.
• Develop and maintain digital signage standards, device configurations, and content delivery processes.
• Support deployment and lifecycle management of signage endpoints and infrastructure.
• Partner with business stakeholders to improve digital communication strategies through signage technology.
• Create and maintain technical documentation, deployment guides, support procedures, and operational runbooks.
• Develop end-user training materials and self-service resources, and produce standardized knowledge articles for Service Desk and Site Support teams.
• Keep documentation current and aligned with engineering standards and operational practices.
• Participate in infrastructure and collaboration technology projects from planning through deployment.
• Assist with project tracking, stakeholder communications, risk identification, and implementation activities.
• Identify process improvement opportunities and contribute to roadmap planning and technology lifecycle management.
• Serve as a technical escalation point for Voice, Video, and Digital Signage-related issues.
• Troubleshoot hardware, software, network connectivity, room systems, and conferencing challenges.
• Work with Service Desk, Site Support, Networking, Infrastructure, and vendor partners to resolve issues.
• Perform root cause analysis and support permanent corrective actions for recurring problems.
• Assist with scripting and automation initiatives to streamline administration and operational tasks.
• Support integrations between collaboration platforms, monitoring solutions, and management systems.
• Help automate reporting, health monitoring, and provisioning workflows where applicable.
• Train end users on display standards and platform usage.

Benefits

• Great compensation package and bonus opportunities.
• Matching 401(k).
• Ability to participate in an Employee Stock Purchase Plan at select locations.
• Flexible Spending and Health Savings Accounts.
• Flexible paid time off and holidays.
• Parental leave program.
• Medical, dental, vision, life, and disability insurance.
• Employee Assistance Plan and other supplemental benefit coverages.
• Tuition assistance.
• Mentorship and coaching opportunities.
• Leadership development and other personal growth programs.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed