Vocational Rehabilitation Assistant 1/2 (PCN 05-2137)

State of Alaska•Fairbanks, AK

6d•Hybrid

About The Position

This position is in the General Government Unit (GGU) at a Range 11/13. The Vocational Rehabilitation Assistant (VRA) will be directly involved in assisting clients, including scheduling appointments and conducting in-office meetings. The VRA will solicit information from clients and maintain detailed records. Additionally, they will assist with the purchase of services and equipment for clients. The VRA will be required to maintain current knowledge on a wide variety of vocational rehabilitation services, including employment opportunities, medical resources, training/education opportunities and other rehabilitation-related subjects. This individual is to provide paraprofessional administrative and technical support to counselors and evaluators by performing routine, on-going assignments which focus on carrying out substantive technical aspects of vocational rehabilitation services to individuals with disabilities. The mission of Vocational Rehabilitation is to assist individuals with disabilities in obtaining and maintaining competitive employment.

Requirements

Clerical knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Any combination of post-secondary education and/or experience providing clerical support to a business or organization and/or providing assistance, information, and services to customers, or the general public that included explaining services or requirements, eliciting information or conveying procedures or requirements.
Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
Listening: Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations.
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Any combination of post-secondary education and/or experience providing technical and/or administrative support in the delivery of vocational rehabilitation services or closely related social or disability services.

Responsibilities

Scheduling appointments and conducting in-office meetings.
Soliciting information from clients and maintaining detailed records.
Assisting with the purchase of services and equipment for clients.
Maintaining current knowledge on a wide variety of vocational rehabilitation services, including employment opportunities, medical resources, training/education opportunities and other rehabilitation-related subjects.
Providing paraprofessional administrative and technical support to counselors and evaluators.
Performing routine, on-going assignments which focus on carrying out substantive technical aspects of vocational rehabilitation services to individuals with disabilities.