VOC Platform Success Specialist

Nextdeavor•San Jose, CA

13d•Onsite

About The Position

Adobe Inc., formerly Adobe Systems Incorporated, is an American computer software company based in San Jose, California. It offers a wide range of programs from web design tools, photo manipulation and vector creation, through to video/audio editing, mobile app development, print layout and animation software. This is a contract role based in San Jose, CA (Onsite) supporting program growth during a critical phase. You will help the client scale a Voice of Customer program by making the platform usable and valuable for field teams, product managers, and leaders. You will drive adoption and clarity across cross-functional stakeholders, translating program strategy into day-to-day execution.

Requirements

3–5 years of experience in customer success, platform enablement, program coordination, or a similar role (enterprise software/SaaS preferred)
Demonstrated platform fluency: ability to configure, administer, and become the functional expert on a third-party insights platform
Analytical fluency: comfortable working with platform data, identifying patterns, and building stakeholder-ready reports
Consultative mindset and relationship-building skills across multiple functions and seniority levels
Strong written and verbal communication skills; able to translate complex concepts into clear guidance
Highly organized and self-directed with the ability to manage multiple concurrent workstreams
Proactive orientation: identifies opportunities to add value without waiting to be asked

Nice To Haves

Experience as a power user, internal champion, or enablement lead for an enterprise software platform
Experience training or enabling others on software tools
Familiarity with customer feedback programs, VOC operations, or research workflows
Experience supporting product teams in product-adjacent roles
Familiarity with digital media or document workflow tools

Responsibilities

Onboard new platform users across field, product, strategy, and operations teams; develop and maintain onboarding materials and FAQs
Serve as the primary point of contact for platform users, advising stakeholders on workflows, configuration, and best practices
Monitor adoption and engagement, track onboarding progress, and proactively address gaps
Build and distribute targeted reports and insight summaries that surface VOC value and drive stakeholder engagement
Produce monthly program engagement reports combining quantitative platform data, submission/compliance metrics, and qualitative stakeholder input
Manage the product taxonomy process in the platform: implement approved classification updates and maintain a change log
Execute interlock follow-up workstreams and provide operational support during follow-up cycles
Collect platform feedback from users and surface actionable recommendations to improve usability
Provide program management support as needed (documentation, status tracking, stakeholder materials)