VOC Event Staff Lead

Viejas Casino & Resort•Matkwatay, CA

1d•Onsite

About The Position

Under minimal supervision, provides excellent customer service to guests in the assigned areas, not limited to show court/fountain, bowling center, and/or ice skating rink. Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations. Watches and reports irregularities to supervisor and/or security personnel in case of emergency. Provides general cleaning of work location. Operates cash register to collect cash and make changes. Coordinates and trains team members on work duties and departmental policies and procedures.

Requirements

Does not provide supervision to others.

Nice To Haves

Native American preference in hiring.

Responsibilities

Operates the cash register to collect cash and make change as appropriate.
Removes and records amount of cash in register at the end of shift.
Rents and dispenses rental skates to guests upon purchase of tickets.
Supervises and monitors (on ice) the public skating sessions and ensure safe environment is maintained.
Cleans skate with cloth or buffing tools and places them on shelf according to size.
Oversees the registration desk including making bowling reservations, lane assignments, and bowling shoe rental.
Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations.
Ensures adherence to the rules and regulations by issuing warnings to guests of safety infractions such as types of footwear, horse playing, climbing on rocks and wading in the pools, skate violations, or asking guests to leave the area.
Watches and reports irregularities, such as fire hazards, lost children, and alcoholic beverage violations.
Notifies supervisor and security personnel in case of emergency.
Assists guests and/or emergency personnel as needed.
Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, table tops, counter tops, seats and service areas.
Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink, etc.
Ensures that a clean, safe, hazard-free work environment is maintained.
Timely responds and resolves guest inquiries in the assigned areas while ensuring guest satisfaction.
Assists maintenance and/or Viejas Outlet Management as needed during inclement weather.
May be required to work special events outside regular operational hours.
Maintains knowledge of current marketing promotions and/or special events.
Attends all scheduled team member meetings and trainings.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Adheres to all hygiene and safety standards.
Performs all other duties as assigned.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits with employer contribution
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount