VNA RECEPTIONIST

South Shore Health•Rockland, MA

1d•$20 - $28•Onsite

About The Position

Under the supervision of the Supervisor of Team Coordinators, provides receptionist, switchboard, and clerical support for the Home Care Division. South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.

Requirements

Provides receptionist, switchboard, and clerical support for the Home Care Division.
Notifies the answering service both at the beginning and end of business hours.
Notifies SSH answering service at 8:00 AM.
Notifies Agency of unexpected tardiness prior to 8:00 AM via managers office or answering service.
In the event of an evacuation, transfers calls to answering service.
Screens unexpected visitors, using the Intercom system, prior to letting them into the building.
Notifies appropriate staff of visitor arrivals, and/or directs visitors to proper destinations.
Follows security guidelines by having employees badge themselves in the main door.
Requests that visitors sign in and provides them with Visitor badge.
Greets all persons entering the reception area and screens for appropriateness of business or visit.
Responds to incoming calls rapidly and efficiently within the third ring.
Uses predetermined C.A.R.S. when answering the switchboard and transferring the callers.
Responds to emergency calls calmly and accurately.
Ability to navigate through Allscripts, look up patient and route the caller to the appropriate person.
Transfers callers to the appropriate team, as observed by the Clinical Bay staff.
Utilizes courteous telephone etiquette and projects a positive image for the Agency, as observed by the Supervisor, staff, and peers.
Maintains a professional appearance at all times, following Agency dress code.
Creates a professional yet friendly atmosphere for visitors waiting in the front reception area.
Answers all calls with calm, unrushed tone and listens carefully for what the caller needs.
Aware of scheduled time away of staff.
Records all daily activities, appointment, etc. on Daily Activity log and keeps it in clear view for covering Team Coordinator.
Documents status of each activity, crossing things off as appropriate.
Keeps employee lists up to date in Receptionist Log Book.
Keeps the Director of Administrative Operations updated on any and all telecommunication issues that would interrupt or effect the telephone systems.
Demonstrates knowledge of chain of command if unable to reach above director using paging system.
Accurately completes tasks as assigned.
Checks in with Supervisor for any assignments that could be accomplished at the front desk.
Able to look up patients via the Master Patient Index so as to appropriately triage calls.
Demonstrates ability to page employees using SSH Portal, and to send and receive e-mails using Lotus Notes.
Exhibits competence in Microsoft office programs.
Maintains a neat, organized work environment.
Understands individual roles/responsibilities during emergency situations (ex. Fire Drill, electrical blackout, etc.).
Utilizes proper body mechanics when performing all aspects of job.
Successfully answers safety questions in manual mandatory education program.
Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
Able to effectively utilize databases.
Demonstrates ability to create and manage Excel spreadsheets.
Able to produce reports as requested.
Exhibits ability to schedule meetings.
Able to assist and or create power point presentations.

Responsibilities

Prepares the Home Care Division telephone system by notifying the answering service at the beginning and end of business hours.
Notifies SSH answering service at 8:00 AM that the lines are active and have been taken back.
Notifies the Agency of unexpected tardiness prior to 8:00 AM.
In the event of an evacuation, transfers calls to the answering service.
Screens unexpected visitors using the Intercom system before allowing them into the building.
Notifies appropriate staff of visitor arrivals and/or directs visitors to proper destinations.
Follows security guidelines by having employees badge themselves in the main door.
Requests visitors to sign in and provides them with a Visitor badge.
Greets all persons entering the reception area and screens for appropriateness of business or visit.
Responds to incoming calls rapidly and efficiently within the third ring.
Uses predetermined C.A.R.S. when answering the switchboard and transferring callers.
Responds to emergency calls calmly and accurately.
Navigates through Allscripts to look up patients and route callers to the appropriate person.
Transfers callers to the appropriate team.
Utilizes courteous telephone etiquette and projects a positive image for the Agency.
Maintains a professional appearance at all times, following Agency dress code.
Creates a professional yet friendly atmosphere for visitors waiting in the front reception area.
Answers all calls with a calm, unrushed tone and listens carefully for what the caller needs.
Is aware of scheduled time away of staff.
Instructs and informs backup personnel of notifications and activities within the organization.
Records all daily activities, appointments, etc., on the Daily Activity log and keeps it in clear view for the covering Team Coordinator.
Documents the status of each activity, crossing things off as appropriate.
Keeps employee lists up to date in the Receptionist Log Book.
Keeps the Director of Administrative Operations updated on any and all telecommunication issues that would interrupt or affect the telephone systems.
Demonstrates knowledge of chain of command if unable to reach the Director using the paging system.
Assists with clerical functions as necessary.
Accurately completes tasks as assigned.
Checks in with the Supervisor for any assignments that could be accomplished at the front desk.
Looks up patients via the Master Patient Index to appropriately triage calls.
Demonstrates ability to page employees using SSH Portal, and to send and receive e-mails using Lotus Notes.
Exhibits competence in Microsoft office programs.
Maintains a neat, organized work environment.
Understands individual roles/responsibilities during emergency situations (e.g., Fire Drill, electrical blackout, etc.).
Utilizes proper body mechanics when performing all aspects of the job.
Successfully answers safety questions in manual mandatory education program.
Participates in continued learning and possesses a willingness and ability to learn and utilize new technology and procedures.
Embraces technological advances that allow for effective and efficient communication of information based on role.
Able to effectively utilize databases.
Demonstrates ability to create and manage Excel spreadsheets.
Able to produce reports as requested.
Exhibits ability to schedule meetings.
Able to assist and/or create power point presentations.