VMI Technician

Airgas•Waterford, CT

5d•Onsite

About The Position

Airgas is hiring a Vendor Inventory Management (VMI) Technician to support existing customer accounts throughout an assigned district. The role coordinates delivery and supports key vending account customers and customer cabinets and storerooms, managing inventory of gases, consumables, and safety products. It also involves basic troubleshooting and mechanical repairs as needed. The technician delivers and replenishes industrial products and vending or storeroom items, reviews inventory levels and reorder needs, maintains branch inventory, and tracks delivery and consignment fill tickets. The role also processes supply-chain orders, supports customer quotes and onboarding, maintains schedules and inventory documents, assists with reports and customer agreements, and helps at the front counter when needed. The technician serves as a liaison between the region and suppliers, follows up on order confirmations and backorders, and acts as the primary contact for vending-machine issues, repairs, and installations. The position coordinates installations with Vending Technicians, updates vending-machine information in Cribmaster or Supply Pro, and escalates additional issues to the Supply Chain Manager. This role requires frequent computer, telephone, and motor-vehicle use; moderate to frequent local travel (75% of work time); and visits to Airgas and customer sites in indoor and outdoor environments and varying seasonal conditions. The work may involve loud noises or odors, detecting leaking gas from cylinders, positioning near equipment, ascending and descending, and moving or transporting heavy items with material-handling equipment.

Requirements

High school diploma or GED.
Valid U.S. driver’s license.
Must be at least 21 years old.
Demonstrated knowledge of addition, subtraction, multiplication, and division.
Effective verbal, written, and presentation skills.
Self-starter and self-motivated, with a sense of urgency and the ability to work independently and under pressure to meet deadlines.
Strong problem-solving skills and attention to detail.
Ability to communicate information clearly to customers and employees.
Ability to interact comfortably with people of varied personalities and backgrounds, both within and outside Airgas.
Able to observe and assess equipment and information received via computer.
Able to detect leaking gas from cylinders.
Able to position oneself near equipment and ascend and descend regularly.
Able to move up to 60 pounds and transport up to 125 pounds with material-handling equipment.
Able to travel locally moderately to frequently; local travel is 75% of work time.
Able to work in indoor and outdoor environments in varying seasonal weather conditions, including sites with varying layouts and accessibility and possible prolonged or continual loud noises or odors.
Frequent use of a computer, telephone, and motor vehicle.

Nice To Haves

At least 2 years of experience in product distribution or inventory management.
Experience with welding and safety products or related industrial products.
Associate or bachelor’s degree in Business, Welding Technology, or Sales.
Ability to operate a forklift.
Demonstrated planning skills and strong interpersonal skills.

Responsibilities

Deliver and replenish industrial products and vending-machine or storeroom items at customer locations.
Review manual stock levels across plant departments and determine reorder needs.
Maintain dedicated branch inventory levels for proper replenishment.
Track and submit delivery tickets and consignment fill tickets.
Manage and process supply-chain customer orders using SAP by phone, email, or other means.
Collaborate with VMI Technicians to prepare quotes for new or existing customer products.
Maintain VMI Technician schedules, min/max sheets, and other administrative documents.
Assist with creating and reviewing monthly, quarterly, and annual reports for Supply Chain customers.
Support new-customer onboarding by entering parts, quoting products, and securing samples in the system.
Create and edit customer agreements concerning pricing and stocking levels.
Assist at the front counter as needed.
Liaise between the region and suppliers, verify order confirmations, coordinate delivery solutions, and follow up on backorders.
Serve as the primary contact for vending-machine issues, repairs, and future installations.
Escalate additional issues or concerns to the Supply Chain Manager.
Coordinate installations with Vending Technicians to ensure timely delivery of new equipment.
Update vending-machine employee data, part numbers, and other records in the Cribmaster or Supply Pro database.
Contribute to team priorities as needed.
Perform basic troubleshooting and mechanical repairs as needed.