Vivia Navigator - Full time
About The Position
For over 20 years, Ho‘okele Homecare has been dedicated to enhancing the health, independence, and quality of life of seniors and individuals with disabilities. Throughout its years of service, the company has earned numerous awards, including the 2026 Home Care Pulse Provider of Choice and Employer of Choice Awards, recognizing its commitment to both clients and employees. Ho‘okele Homecare is growing and looking to add a Vivia Navigator to its amazing team. As a Vivia Navigator, you will be one of the first points of contact for potential clients and community service partners and serve a key role in creating a positive, professional, and compassionate customer experience. This role will help guide individuals, families, and community service partners seeking care services by identifying needs and providing information and support through effective communication. In this role, you will efficiently and effectively handle incoming inquiries whether by phone, email, or fax and actively listen and review documentation to help assess care needs and options that align with their requirements and budget. Once service needs have been established, you may provide cost estimates, coordinate in-home assessments by scheduling appointments with Team Leads, and provide account management to completion. Success in this role requires a strong understanding of Vivia’s services and the ability to confidently guide clients toward the most appropriate care solutions to the initiation of services. If you are passionate about making a difference in the lives of seniors and delivering exceptional customer experiences, we encourage you to apply and become part of the Vivia team!
Requirements
- High school diploma or equivalent.
- Proven customer service experience in a call center or similar environment.
- Passion and compassion for helping seniors.
- Strong problem solving skills and critical thinking skills.
- Active listener and ability to convey compassion and empathy over the phone.
- Excellent communication skills, both verbal and written.
- Strong computer and data entry skills.
- Attention to detail and compliance with company policies and procedures.
- Familiarity with call center equipment and software.
- Ability to multitask, prioritize and manage time effectively.
- Ability to work under pressure and handle difficult customers.
- Strong interpersonal skills and the ability to communicate with both internal and external stakeholders.
- A professional appearance and provide a positive company image to the public.
- A team player.
Nice To Haves
- College degree preferred.
- Home care experience or long term care services experience preferred.
Responsibilities
- Serve as a key role in creating a positive, professional, and compassionate customer experience.
- Guide individuals, families, and community service partners seeking care services by identifying needs and providing information and support through effective communication.
- Efficiently and effectively handle incoming inquiries via phone, email, or fax.
- Actively listen and review documentation to assess care needs and options.
- Provide cost estimates.
- Coordinate in-home assessments by scheduling appointments with Team Leads.
- Provide account management to completion.
- Guide clients toward the most appropriate care solutions.
Benefits
- Health Insurance - Medical, Drug, Dental, and Vision
- Paid Time Off (PTO)
- Positive work environment
- Discounted car rentals
- Flex spending account
- Access to Supplemental Insurance
- Discounts on movie tickets and other local vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
