Care Navigator (Full-Time)

Diana Health•Beaumont, TX

22h•Onsite

About The Position

The Care Navigator is a unique role, and one of the many ways we seek to improve upon the traditional maternity care experience. You will guide patients across the entire care journey, ensuring they have the support and resources they need from before they even set foot in the office through to the postpartum period. This is a time in a woman’s life that can include emotional highs and lows and changing needs--the ideal candidate is highly empathetic with excellent problem-solving skills and the ability to manage multiple priorities in order to support a diverse group of patients.

Requirements

Bachelor's degree and 2+ years of relevant experience in a customer-facing role, ideally in healthcare
Excellent communication, interpersonal, and organizational skills
Strong computer skills; familiarity with EMRs is preferred but not required
Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance

Responsibilities

Act as the first line of communication for new and prospective patients: Respond to incoming phone calls of prospective patients, nurturing leads leveraging the CRM
Learn about patients individual needs and introduce them to the Diana Health care program
Verify patients insurance benefits and help patients navigate their benefits as they sign up for care
Introduce and document payment plan options
Ensure patients have a strong experience by welcoming them to the practice and documenting key preferences in EMR
Maintain strong communication with obstetrics patients over the course of their care, including proactive outreach at key milestones: Engage new patients before their first appointment, after their first appointment, and after their third appointment as they begin their care journey
Support patients to develop and fine tune their care plans and to connect to resources, as needed
Engage postpartum patients based on clinical protocols and connect patients to relevant resources and providers
Provide additional support to those patients identified as benefiting from higher touch: Additional outreach and connection to community resources for those with SDoH
Additional outreach and check-ins to those with medical risks
Contribute to the evolution of Diana Health’s product as we build our prenatal and postpartum care program
Systematically collect feedback from patient interactions to contribute to continuous improvement initiatives
Communicate regularly with clinical and administrative leaders in the practice to provide feedback on client needs and preferences
Help to identify and implement changes as necessary