VIVA Airport Passenger Agent (Bilingual) - DEN

Unifi•Denver, CO

2d•Onsite

About The Position

Unifi is seeking a bilingual Spanish-speaking Airport Passenger Agent to provide customer service to passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and other inquiries or complaints. No prior experience is required, and paid training is provided. The role supports passengers with special needs, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance. Agents use a computerized system to handle ticketing and check-in and direct passengers through Customs, Immigration, and Quarantine. The position also involves assisting ramp agents with wheelchairs, strollers, and gate-checked bags; pushing wheelchairs through the airport; and following safety and operational standards. This is a part-time, non-exempt position in Denver, Colorado. The listed base pay rate is $18.81. The position works rotating shifts and hours, including nights, weekends, holidays, and overtime, and may involve working outdoors in severe seasonal weather. The schedule lists a P.M. shift starting at 6:00 p.m. Monday through Sunday.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be fluent in Spanish.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be able and open to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

Welcome and assist passengers through arrival and check-in, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing, check-in, boarding, baggage services, reservations, and related complaints or problems using a computerized system.
Direct passengers through Customs, Immigration, and Quarantine.
Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading on departure and delivery to passengers on arrival.
Push wheelchairs with passengers through all areas of the airport.
Adhere to safety procedures and policies and complete work in a safe and secure manner in accordance with company standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the expected skill, experience, and capability requirements for the position.