Vital Records Program Support Generalist

Virginia Information Technologies Agency • Richmond, VA

6d • $43,000 - $48,410 • Onsite

About The Position

The Vital Records Program Support Generalist processes a variety of routine and complex vital record requests and may perform in-person customer service. This position educates the general public on the requirements for requesting vital records and approving amendments, responds to customer requests in writing or via telephone, maintains office files, performs quality assurance, and is required to meet daily production goals while adhering to VDH policies and procedures.

Requirements

• Experience performing research to solve problems, using analytical and critical thinking skills.
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e., Word, Excel, and database entry) and general office equipment (copier, fax, calculator).
• Experience maintaining confidential files and records.
• Experience training others on complex, technical tasks with a high rate of accuracy.
• Experience effectively communicating with internal and external customers over the phone, in writing, and in person.
• Experience following and applying established procedures and applicable policies.

Nice To Haves

• Knowledge of handling customer payments and reconciling accounts.
• Experience working in an in-person customer contact position.
• Experience processing complex customer inquiries.
• Experience working independently with minimal supervision to meet deadlines.
• Bilingual and able to read, write, and speak Spanish proficiently.

Responsibilities

• Processes a variety of routine and complex vital record requests.
• May perform in-person customer service.
• Educates the general public on the requirements for requesting vital records and approving amendments.
• Responds to customer requests in writing or via telephone.
• Maintains office files.
• Performs quality assurance.
• Meets daily production goals while adhering to VDH policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed