CSR -Chatham Vital Records

Georgia Department of Public Health•Savannah, GA

1d•Onsite

About The Position

Performs a variety of customer service and clerical support functions in a vital records department. Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands. All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Requirements

CSR 1- High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information.
CSR 2- Minimum of 2 years' experience as current GA Public Health Vital Records CSR 1, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)
CSR 3- Minimum or 2 years' experience as current GA Public Health Vital Records CSR 2, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)

Nice To Haves

Able to work in a fast-paced environment and have strong computer skills including Microsoft Office and basic data entry.
Knowledge of and previous experience with Gavers software preferred.

Responsibilities

Assist customers with inquiries regarding birth and death certificates while providing professional and courteous service.
Process birth and death certificates, paternity acknowledgments, legitimations, and current year corrections in accordance with state regulations and procedures.
Register death certificates with a high level of accuracy and attention to detail.
Process funeral home requests and maintain effective communication with internal and external stakeholders.
Submit tickets to SOVR when applicable to resolve record or system-related issues.
Verify, review, and process certificate requests submitted through Vital Chek services.
Authorize disposition permits as well as disinterment and reinterment permits in compliance with legal requirements.
Process mail-in orders efficiently while ensuring accuracy and confidentiality of sensitive records.
Maintain confidentiality and ensure compliance with vital records policies, procedures, and regulatory standards.

Benefits

13 Paid Holidays
Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
Defined Benefit retirement plan
Health Insurance
Dental Insurance
Vision Insurance
Health Care Spending Account
Dependent Care Spending Account
Life Insurance
AD&D Insurance
Disability Insurance
Legal Insurance
Long-Term Care Insurance
Specified Illness
Deferred Compensation (401K & 457 Plans)
A supportive and rewarding work environment
Physical Activity Breaks
Employee Assistance Program
Employee discount program
Tuition Assistance