CSR Vital Stats (Clerk 3)

The Government of Nova Scotia • Halifax, NS

3d • CA$1,848 - CA$2,068 • Onsite

About The Position

As a Clerk 3 with Vital Statistics, you will provide efficient and effective client service by registering vital events, responding to in-person, mail, internet, and telephone requests for various vital statistics products and services including birth, death, and marriage certificates, legal changes of name and a number of more complex services mandated under the Vital Statistics Act, Marriage Act, and Change of Name Act.

Requirements

• 4 or more years of related administrative/clerical experience. An equivalent combination of training and experience may be acceptable.
• Strong communication (verbal and written) and exceptional interpersonal skills.
• Previous experience in a client service environment.
• Attention to detail and accuracy.
• Experience working with data entry is essential.
• Self-confidence to make appropriate decisions in work situations.
• Ability to analyze problems and organize work in a fast-paced environment.
• Ability to perform multiple tasks in a confident manner.
• Good listening skills.
• Ability to work cooperatively in a team setting by contributing to team goals and the goals and objectives of the Vital Statistics program.
• Demonstrated desire to deliver client service in both a direct face-to-face setting and through telephone contact is essential.
• Ability to quickly grasp knowledge of the Statutes administered.
• Ability to compose own correspondence in response to inquiries.
• Comfortable in a computer-based work environment, utilizing software application packages such as MS Word, MS Outlook and the Internet.
• Excellent keyboarding skills with a high degree of accuracy.
• Willingness to do the job with the highest priority and be extremely flexible when these priorities are rearranged.

Nice To Haves

• Experience and/or training in handling confidential information
• Working with a registry
• Bilingual ability in French and English
• Experience with document scanning and electronic record management

Responsibilities

• Communicating with specific external and internal departments to collect and verify information to process requests.
• Providing direction, information and assistance to the key stakeholders, internal clients and other partners in response to complex incoming inquiries requiring explanation and interpretation of policies and legislative requirements.
• Composing written correspondence to respond to unique requests, respond to email inquiries and prepare routine form letters.
• Optimizing client service while handling requests of a sensitive nature with tact, and having respect for confidentiality of information contained in Vital Statistics records.
• Registering vital events such as births, deaths, marriages, and still births.
• Issuance of certificates.
• You may be responsible for highly secure inventories.
• You may also be required to perform scanning or other duties as required.

Benefits

• Defined Benefit Pension Plan
• Health
• Dental
• Life Insurance
• General illness
• Short and Long Term Disability
• Vacation
• Employee and Family Assistance Programs
• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Countless career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed