Vital Records Office Services Specialist VDH01760

DHRM•Norfolk, VA

14h•Onsite

About The Position

The Norfolk Department of Public Health is seeking a Vital Records Office Services Specialist. This role involves processing a high volume of vital record requests and/or entering a high volume of records into the vital records system with very good accuracy. The position is also responsible for responding to requests in writing or via telephone, maintaining office files, performing quality assurance, and meeting daily production goals while adhering to VDH policies and procedures. The Virginia Department of Health offers a supportive and dynamic work environment where employees can make a catalytic impact.

Requirements

General knowledge of office principles and practices.
Demonstrated working knowledge of Microsoft Office Products.
Considerable skill in the operation of standard office equipment.
Ability to interpret and follow established procedures and guidelines.
Strong communication skills, both written and verbal.
Ability to work independently with minimal supervision and meet deadlines.
Ability to complete a high volume of work on a daily basis.
Strong attention to detail and accuracy in data entry.

Nice To Haves

Experience working in an office setting handling confidential information.
Experience receiving and reconciling customer payments for services.
Experience performing research to solve problems, using analytical and critical thinking skills.

Responsibilities

Process a high volume of vital record requests.
Enter a high volume of records into the vital records system with very good accuracy.
Respond to requests in writing or via telephone.
Maintain office files.
Perform quality assurance.
Meet daily production goals while adhering to VDH policies and procedures.