Vital Records Associate
About The Position
The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics is seeking a Vital Records Associate to join our team! We are seeking a motivated, organized, and detail-focused individual to join our fast-paced Issuance and Registration team. The ideal candidate will demonstrate the ability to meet strict deadlines, apply sound judgment, and make accurate decisions in a high-volume work environment. Strong teamwork and communication skills are essential, as this position works closely with colleagues to support daily operations and ensure consistent, high-quality service. The successful candidate must be dependable, able to follow established procedures, and capable of performing repetitive tasks with a high degree of accuracy. They will interact regularly with team members making clear, respectful, and effective communication an important part of this role.
Requirements
- Typing Score of 40 or greater (40-49 WPM)
- No specific education or work experience required.
- A Typing Test must be attached in the attachments section of the online application.
- Gross number of words typed in a 5-minute timed test
- Number of errors
- Net words per minute (one point deduction for each error)
- Your name and date must be on the document submitted to this office.
- It must be signed off by a witness or from the typing website's electronic signature.
- Tests must be attached to the online application.
Nice To Haves
- Experience working with diverse populations in a team environment
- Ability to respond to a high volume of inquiries while prioritizing clerical work
- Strong attendance record and punctuality
- Demonstrated integrity, confidentiality, and strong work ethic
Responsibilities
- Receive, review, and evaluate applications for vital records to determine eligibility and completeness in accordance with state laws and administrative rules.
- Search for and verify vital records using the Iowa Vital Event System (IVES), ensuring accurate identification of the record that matches the customer request.
- Prepare and print certified copies of birth, death, and marriage records following established security and quality-control procedures.
- Retype vital record information into approved Word templates for specialized requests or cases requiring document recreation.
- Operate microfilm equipment to retrieve, review, and validate historical vital record images stored on microfilm.
- Use imaging software to crop, enhance, and prepare vital record images for printing, ensuring legibility and compliance with issuance standards.
- Maintain accurate inventory and security of assigned certified copy paper, documenting usage in accordance with internal tracking procedures.
- Collaborate with team members to support daily workflow, meet production goals, and ensure coverage of essential tasks.
- Follow all confidentiality, data security, and record-handling practices to protect sensitive information.
- Perform additional administrative duties as assigned to support the Issuance unit’s operations.
Benefits
- Health, Dental, and Vision Coverage
- Paid Time Off (vacation, sick leave, paid holidays)
- Retirement Plans (IPERS, Retirement Investors Club (RIC), Employer Sponsored Retirement Plan)
- Flexible Spending Accounts (medical and dependent care expenses)
- Life insurance
- Free long-term disability insurance
- Employee Assistance Program
- Employee Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
