Vital Records Assistant (Austin Public Health)

City of Austin•Upper Macungie Township, PA

4d•$22 - $24•Onsite

About The Position

This position is responsible for the processing of customer requests for Vital Records services. Services include issuance of certified copies of birth and death certificates, either in person, by mail, or through online orders; issuance of burial transit permits; providing information and referrals related to vital records. Work must be carried out in compliance with Texas Health & Safety Code and Texas Administrative Code statutory requirements, in addition to City of Austin and Office of Vital Records policies and procedures to ensure the proper protection of confidential vital records documents and information.

Requirements

Graduation from an accredited high school or equivalent, plus three (3) years of experience in a field related to general clerical/secretarial experience.
Knowledge of city, state and Federal statutes, rules, ordinances, codes and regulations relating to recordable documents.
Knowledge of medical terminology.
Knowledge of the principles of file systems, case files and records management.
Knowledge of court processes, legal terminology, and records available through City resources.
Knowledge of City and Department policies and procedures.
Knowledge of the principles and practices of inventory control.
Skill in interpreting policies and procedures with firmness, tact and impartiality.
Skill in assessing and prioritizing multiple tasks, projects and demands.
Skill in working within deadlines to complete projects and assignments.
Skill in establishing and maintaining effective working relations with co- workers and other City employees.
Skill in operating a personal computer utilizing a variety of standard software.

Nice To Haves

Work experience in a Vital Records office that registers and issues birth and death certificates at the local or state level.
Work experience providing customer service in a high-volume, fast-paced environment.
Work experience interpreting rules, regulations, policies and procedures and conveying them to others.
Work experience involving confidential records, documents, and/or other information.
Work experience in cash handling or point of sale (POS) experience.
Bilingual in English and Spanish.

Responsibilities

Assist the public with the acquisition of vital records; sell, type and register birth and death certificates; fill out affidavits.
Send information letters to home birth parents.
Review death certificates for completeness, cause of death and necessary signatures.
Register all county deaths; sign burial permits; make certified copies of death certificates to be distributed to funeral homes, customers, coroner's office and vital records department.
Prepare transactions for mailings.
Calculate end of day sales and prepare check vouchers.