VITA Tax Site Coordinator

Just A Start•Cambridge, MA

1d•Hybrid

About The Position

Just A Start hosts a Volunteer Income Tax Assistance (VITA) site from January to April each year. The VITA Tax Site Coordinator works with the Financial Empowerment Program Manager to open, staff, and operate the sites in accordance with IRS regulations. Just A Start operates two tax clinic locations in Cambridge, Massachusetts: 430 Rindge Avenue and 55 Norfolk Street. This is a part-time, seasonal, non-exempt position. Work is primarily on site, with some pre- and post-tax-season work able to be done remotely. The schedule varies by season: approximately 15–20 hours per week from November through December, 37.5 hours per week from January through April, and approximately 5–10 hours per week from May through June. During tax season, the clinics run three times per week: one weekday clinic, one evening clinic (likely Wednesday), and one weekend-day clinic, with the final schedule to be confirmed. Total weekly work time will not exceed 37.5 hours. The position is effective November 2026 and pays $35.00 per hour.

Requirements

Ability to obtain and maintain certifications required by the Boston Tax Help Coalition: IRS Volunteer Standards of Conduct, Intake/Interview, Quality Review, Advanced Tax Preparation, and Site Coordinator.
Strong organizational skills, attention to detail, and ability to manage multiple tasks in a busy service environment.
Strong communication and problem-solving skills, including the ability to work respectfully with taxpayers, volunteers, and program staff.
Ability to collaborate with volunteers and program staff to maintain an organized, welcoming, and reliable tax preparation service.
Proficiency with computers, Microsoft Office, email, and data systems.

Nice To Haves

At least two years of supervisory, site-coordination, tax-preparation, customer-service, or comparable high-volume operations experience.
Prior VITA, community tax-site, tax preparation, or seasonal program leadership experience.
Knowledge of TaxWise tax software.

Responsibilities

Coordinate day-to-day operations of the VITA sites with the Financial Empowerment Program Manager, including opening and closing the sites and ensuring clinic setup and readiness.
Coordinate clinic staffing, volunteer schedules, and tax preparation capacity.
Participate in monthly Boston Tax Help Coalition meetings and trainings.
Oversee volunteer tax preparers, quality reviewers, and remote preparers to ensure returns move efficiently through preparation, review, correction, and filing.
Oversee tax return processing to ensure returns are prepared, reviewed, and filed promptly and correctly; escalate complex questions and issues to the Tax Site Consultant as needed.
Monitor returns awaiting preparation, documentation, quality review, taxpayer follow-up, signatures, corrections, e-filing, or resolution.
Track and resolve rejected, delayed, or incomplete returns, escalating issues to the Tax Site Consultant as needed.
Support compliance with IRS guidelines, VITA program requirements, and Boston Tax Help Coalition standards.
Protect taxpayer information by following site security protocols for handling, storing, and sharing tax documents and electronic records.
Compile tax preparation, quality, e-filing, and other required program data for the Financial Empowerment Program Manager and program partners.
Support end-of-season reconciliation of tax returns, filing outcomes, unresolved cases, and the post-tax-season program review.
Attend weekly and as-needed meetings with the Financial Empowerment Program Manager and Tax Site Consultant, and conduct taxpayer follow-up and communication.