Visual Merchandising Manager

Primark•Sunrise, FL

2d•$60,000 - $80,000

About The Position

The Visual Merchandising Manager is the creative representative for visual presentation in the store and partners with store teams and the Regional VM Manager. This role owns the store’s visual proposition, leads and develops a high-performing visual merchandising team, and collaborates with Store Management to deliver impactful displays that meet customer expectations and maximize sales. The manager coaches colleagues to deliver an inspiring presentation aligned with Primark’s visual merchandising standards and reflects customer needs, shopping habits, fashion preferences, and current trends through product presentations, windows, and mannequin styling. The manager oversees the launch of visual merchandising campaigns and provides direction and inspiration to the team. As the in-store champion for visual merchandising, the role shares and coaches best practices that shape the customer journey. The manager hires, trains, coaches, and motivates Visual Merchandisers; ensures operating standards and Primark guidelines for point-of-sale materials and pricing are followed; and maintains stock-related costs. The role contributes to an exceptional customer experience, a positive work environment, and sales growth. The position requires at least four years of experience as a Visual Merchandising Manager managing a team at a high-volume retailer. The pay range is $60,000–$80,000. The role involves extended periods standing and walking, frequent bending and reaching, handling merchandise and fixtures, and movement across the sales floor and stockroom. Reasonable accommodations are available as required by applicable law.

Requirements

At least 4 years of prior experience in a Visual Merchandising Manager role, managing a team with a high-volume retailer.
Ability to adapt plans and priorities in a fast-paced environment.
Strong communication skills and ability to relate to customer needs.
Ability to lead, motivate, and inspire a team, build confidence and enthusiasm, and support excellent customer service and high-impact visual displays.
Resilience, proven team leadership, and confidence giving constructive feedback.
Excellent creative skills to deliver an inspiring visual proposition while maximizing sales.
Strong people and communication skills and ability to build and maintain relationships with colleagues and management.
Skill in providing consultation and advice and influencing colleagues at all levels.
Strategic mindset, organization, problem-solving skills, and ability to plan and prioritize work schedules within agreed timescales.
Robust knowledge of fashion trends and commercial awareness.
Strong service focus and experience delivering excellent customer experiences while maintaining high retail standards.
Ability to communicate effectively in English, orally and in writing, with managers, supervisors, hourly colleagues, and customers.
Ability to stand and walk for extended periods, up to 8 hours per shift, on hard-surface floors.
Ability to frequently bend, stoop, crouch, and reach at or above shoulder level.
Ability to frequently lift, carry, push, and pull merchandise and fixtures weighing up to 25 pounds, and occasionally participate in team lifts for items weighing up to 50 pounds.
Manual dexterity for handling and processing merchandise, operating cash registers or other point-of-sale systems, and using handheld devices.
Ability to move throughout the sales floor and stockroom, occasionally use stairs or ladders where applicable, and occasionally work in varying temperatures, including outdoor areas or storage spaces where applicable.

Responsibilities

Own the visual proposition across the store and lead and develop a high-performing visual merchandising team.
Collaborate with Store Management to deliver impactful visual displays that meet customer expectations and maximize sales.
Coach and consult with colleagues to deliver visual merchandising aligned with Primark standards.
Reflect customer needs, shopping habits, fashion preferences, and current trends through product presentations, window displays, and mannequin styling.
Manage and oversee the launch of visual merchandising campaigns, providing direction and inspiration to the team.
Share and coach best practices and principles for creating displays that influence the customer journey.
Hire, train, coach, and motivate a team of Visual Merchandisers.
Ensure the team adheres to operating standards and Primark guidelines for point-of-sale materials and pricing on displays.
Maintain costs related to stock.
Communicate instructions, coaching, corrective action, and safety instructions, and lead teams in daily work and emergencies.
Provide excellent customer service and monitor the performance of English-speaking colleagues whose duties require customer communication.