About The Position

As a Visual Merchandiser at H&M, you help create an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to the store’s guidelines, using awareness of fashion trends and competitors to inform, coach, and develop colleagues. The role involves coordinating with Store Management, the Area Visual Manager, Area teams, and Facilities Management to deliver store presentation and commercial goals. It also includes keeping the sales floor and back of house clean, organized, and safe, and caring for display forms and interior materials with sustainability in mind. The position combines visual merchandising, commercial performance follow-up, fashion and trend awareness, team development, and execution of campaigns and store activities. The expected base salary range is $21.00–$24.34 per hour. The role is hourly and non-exempt.

Requirements

  • Experience improving product presentation and commercial execution in a store.
  • Good knowledge of visual, commercial, and operational best practices, routines, and tools.
  • Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
  • Curious and creative, with a proactive, solution-focused, and flexible approach.
  • Effective communication skills and ability to achieve results cross-functionally.
  • Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.

Responsibilities

  • Contribute to the store’s OMNI customer experience by ensuring visual and commercial curation according to guidelines and representing the H&M brand positively during customer interactions.
  • Plan and organize workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
  • Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
  • Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
  • Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and reach sales targets, store goals, and budget.
  • Follow store procedures, OMNI service best practices, operational routines, legal requirements, and communication practices.
  • Stay current on fashion trends, styles, products, brands, competitors, and relevant influencers; use trend awareness and mood boards to inform styling and product presentation.
  • Share seasonal, fashion, visual, and commercial information with store teams, including price perception, and coach colleagues to improve their skills and presentation quality.
  • Support daily routines and best practices, develop talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
  • Complete Visual Competencies and Commercial 4 All trainings and support Sales Market and Area teams with store expansion projects as needed.
  • Execute visual and commercial curation and styling based on the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
  • Select samples using best-practice routines, including appropriate stockroom garment quantities, accessories, and shoes to create clear trends and stories.
  • Execute window displays and styling according to guidelines; maintain commercial layout, fixtures, customer flow, and effective trend-story placement.
  • Maintain price signs in windows and throughout the store according to Global strategy and Sales Market requirements.
  • Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
  • Maintain and care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
  • Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and layout.
  • Ensure sufficient sale and other activity POS materials according to local routines.
  • Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

  • Employee discount at H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
  • H&M Incentive Program (HIP).
  • Medical, pharmacy, vision, and dental coverage.
  • Employee Assistance Program.
  • Vacation, wellness, holiday, and parental pay.
  • 401(k).
  • Commuter benefits.
  • Health and dependent care flexible spending accounts.
  • Additional voluntary benefits.
  • Wellness and family support programs.
  • Paid leave programs and paid time off, including a community day to serve the local community.
  • Development opportunities around the globe.
  • Colleague Resource Groups for community and networking.
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