Marketing Specialist, Property Photography and Digital Board Programs – Hybrid AZ

Best Western Hotels & Resorts • Phoenix, AZ

3d • Hybrid

About The Position

BWH Hotels is seeking a Visual Content Marketing Specialist to support the Property Photo Program and the Digital Display Program. This role involves coordinating hotel photoshoots, reviewing visual content, managing content across digital platforms, and providing support to hotels, vendors, and internal teams. The specialist will collaborate with hotel operators, photographers, graphic designers, technology vendors, and various BWH Hotels departments to ensure visual content is accurate, up-to-date, brand-compliant, and delivered effectively. This position is ideal for individuals with experience in photography, photo editing, video production, digital marketing, content management, project coordination, or administrative support.

Requirements

• One to three years of experience coordinating photography, video, visual content, digital marketing, digital signage, or similar projects.
• Experience scheduling projects, working with vendors, managing deadlines, and tracking work through final delivery.
• Ability to review photography and visual content for lighting, color, focus, composition, resolution, accuracy, and brand compliance.
• Experience uploading and managing content in a digital asset, content management, website, or digital signage platform.
• Ability to guide hotel staff through basic troubleshooting and recognize when an issue needs to be escalated.
• Experience maintaining project files, schedules, reports, vendor communications, and support documentation.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.

Nice To Haves

• Experience in hospitality, commercial photography, architectural photography, or digital signage is preferred but not required.
• Associate or bachelor’s degree in Photography, Video Production, Multimedia, Visual Communications, Digital Marketing, Marketing, Communications, Business Administration, or a related field preferred. Relevant professional experience may be considered in place of a degree.
• Coursework or professional training in photography, photo editing, video production, digital imaging, content management, or visual communications is preferred.
• Education or experience in digital marketing, project coordination, office administration, or business operations is also helpful.
• Experience with Salesforce, Adobe Creative Cloud, digital asset management systems, content management platforms, or digital signage software is preferred.
• Ability to manage multiple projects, deadlines, vendors, and support requests at the same time.
• Ability to identify problems, coordinate the right resources, and follow through until the issue is resolved.

Responsibilities

• Coordinate hotel photoshoots from scheduling and property preparation through image review, approval, and delivery.
• Communicate with hotels and photographers to confirm schedules, requirements, timelines, and property readiness.
• Review photography and other visual content for quality, accuracy, completeness, formatting, and brand compliance.
• Upload, organize, schedule, update, and remove approved content across digital asset, website, and digital display platforms.
• Work with hotels, photographers, designers, vendors, and internal teams to manage projects, deadlines, content requests, and program updates.
• Maintain digital display playlists, welcome screens, promotional messages, brand content, and other approved materials.
• Confirm digital display content is current, assigned correctly, and displaying as expected.
• Provide basic troubleshooting support for digital displays and content-delivery issues.
• Document and escalate technical problems that require additional support from a vendor’s technology team.
• Create and update hotel-facing materials, including preparation guides, shot lists, FAQs, instructions, and troubleshooting documents.
• Maintain accurate records in Salesforce, digital asset systems, content management platforms, and other approved tools.
• Track program activity, including photoshoot status, image delivery, compliance, display participation, content updates, and support issues.
• Support testing and implementation of new platforms, tools, features, and process improvements.
• Identify opportunities to use AI and automation to improve scheduling, reporting, content organization, image search, compliance tracking, and administrative work.
• Use AI-supported tools to improve program operations, not to create, edit, or misrepresent hotel photography.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree