Visitor Services Admissions Team Member (Seasonal)

the Memphis Zoo•Memphis, TN

3d•Hybrid

About The Position

The Visitor Services Team Member is responsible for processing General Admission and Memphis Zoo membership sales as well as providing visitor assistance upon entry to the Zoo. This is a seasonal position, defined as temporary work to meet an organization’s temporary needs during certain times of the year and can last up to 6 months. This position can be scheduled to work approximately up to 40 hours per week, with scheduling at the discretion of the manager. This position regularly requires flexible hours including weekdays, holidays, and weekends including early morning, daytime, and evening hours to provide coverage during Zoo hours of operation.

Requirements

Demonstrate proficiency in POS (point-of-sale) systems.
Ability to provide outstanding customer service in a professional and friendly manner.
Proactive, flexible, and able to use sound judgement in making decisions related to guest issues.
Adhere to Zoo policy and safety protocols.
One year of relevant experience, or any equivalent combination of education and experience, demonstrating the applicant's ability to perform the responsibilities and requirements outlined above.
Clear background check.
Clear drug screening.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Previous cash handling experience in entertainment, sports, or hospitality organization.
Bilingual or ability to effectively communicate with individuals who speak different languages.

Responsibilities

Process sales cash and credit card transactions using a POS system.
Promote Zoo membership sales.
Answer visitor questions regarding Zoo memberships, ticketing, special events, and general Zoo information.
Assist in crowd control in various weather conditions.
Various administration duties on an as-needed basis.