Visitor Services Representative (Part-time)
About The Position
This position will provide customer service to visitors by responding to inquiries for visitor information by phone, email, and in-person contact. The position also provides support for Tourism staff and Industry Partners with group service requests for visitor information and promotional items. The position also serves as an ambassador for Tallahassee and Leon County at the Visitor Information Center. This is a customer service/receptionist position that will provide some clerical support for Visitor Servicing functions including handling sales in the gift shop and via ECommerce/online sales.
Requirements
- Knowledge of local Tallahassee Community and surrounding area.
- Ability to research and self-educate to gain additional knowledge of local events and places of interest to visit.
- Ability to communicate effectively verbally and in writing.
- Excellent time management and organizational skills.
- Superb Customer Service skills essential.
- Good listening skills.
- Detail-oriented.
- Excellent People skills.
- Experience with Point of Sale/Cash Register System.
- Comfortable handling cash and credit card transactions.
- Ability to learn new computer programs.
- High School diploma or an equivalent and one year of relevant experience.
- Weekends and some nights may be required.
Nice To Haves
- Creativity skills preferred.
Responsibilities
- Serves as Receptionist for Visitor Information Center.
- Greets visitors in a professional and courteous manner.
- Answers phone and routes telephone calls.
- Provides visitor services functions during select meetings and special events.
- Assists visitors with visitor information.
- Responds to inquiries for visitor information via phone, email, and walk-ins.
- Provides information on area attractions, driving or walking directions.
- Assist visitors in operation of digital information kiosk.
- Performs cashiering duties, including opening and closing shift reports and balancing deposits daily.
- Processes cash and credit card sales on merchandise via Point of Sale System.
- Tracks inventory of Gift Shop merchandise and updates Visitor Services Manager on need to restock.
- Receives promotional item requests by phone, email, or in-person, and forwards appropriate form to Visitor Services Manager for approval and processing.
- Assembles approved promotional request items as directed by Visitor Services Manager.
- Tracks inventory of promotional items and informs Visitor Services Manager of need to restock.
- Inputs information for generating reports such as tracking of walk-in, phone and email requests for Visitor Guides; group requests for welcome packets; inventory of Gift Shop merchandise.
- Prepare reports using basic computer programs (Word and Excel).
- Prepare reports using specialized programs (iDSS; Point of Sale System (NCR Silver); Grant Management System (Zengine by WizeHive)).
- Regular sanitizing of frequently touched surfaces required using standard cleaning products.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
