Visitor Services Representative I

Mass Audubon•Newburyport, MA

12h•$19 - $21•Onsite

About The Position

Joppa Flats Education Center is situated along the Merrimack River, providing nature and conservation education to children and adults of all ages. The sanctuary is a frequent stop for visitors on their way to the Parker River National Wildlife Refuge, including birdwatchers and photographers. The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. The role includes overseeing the Nature Gift Shop, including making sales and monitoring merchandise and supplies. This position has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Requirements

Excellent customer service and interpersonal skills
Flexibility and reliability; willingness to attend occasional staff meetings, IT training, Safety training, and other occasional meetings either in-person or virtually via Teams
Office skills including computer, printer/copier, Teams-based phone system, iPad-based POS for Gift Shop sales
Organized and efficient, self-motivated during slower periods
Demonstrated ability to work well with staff, volunteers, and independently when necessary, including basic cleaning and organizing as needed to maintain presentation to the public
CPR/First Aid Certification or willingness to become certified
Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice To Haves

Nature and birding knowledge and/or experience
Knowledge of the local area along the Merrimack River in Newburyport
Comfortable interacting with families and children

Responsibilities

Maintain familiarity with the Mass Audubon and sanctuary websites
Orient visitors to the building and property
Answer questions about events and programs
General oversight of building and grounds
Introduce visitors to the many benefits of Mass Audubon membership
Educate guests about Mass Audubon, the nearby Parker River National Wildlife Refuge and local area
Provide efficient, courteous service to the public by offering information, including occasional telephone inquires
Oversee Gift Shop sales on an iPad POS; occasionally assist with new merchandise and general Gift Shop daily upkeep.
Prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
Assist with drop-in program sign-in and Gift Shop during special events, including Open Houses, Family Drop-in programs, Annual Eagle Festival and other public programming