Visitor Services Coordinator

Shakopee Mdewakanton Sioux Community (SMSC) • Shakopee, MN

18h • Onsite

About The Position

Come join Hocokata Ti as our Visitor Services Coordinator! Be the friendly face
that welcomes guests into our Cultural Center and sets the tone for an
unforgettable experience. In this role, you’ll be the first point of connection
for visitors, supporting tour check-ins, answering questions with grace, and
engaging with people of all ages and cultures. We’re looking for someone who is
dependable, collaborative, and a confident communicator who thrives in a
people-centered environment. Enjoy weekly pay, health benefits, and on-site
clinics! Whatever your career goals may be, let SMSC help get you there!

This is a full-time Tuesday to Saturday 8:30 AM to 5:00 PM.

Job Overview: The Visitor Services Coordinator is generally responsible for a
successful visitor experience at Hocokata Ti. As the first and last staff member
to engage most visitors, they must provide a high level of customer service and
are responsible for a broad range of activities including admissions, field trip
and group visit scheduling, and daily reception and operational support.

Requirements

• 2 years’ experience in customer service and/or administrative support experience.
• Knowledge of Dakota Indian history and culture obtained through coursework or other experience.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
• Detail oriented with the ability to handle multiple tasks, problem solve, and exercise independent judgement to ensure great guest experience.
• Excellent customer service skills.

Nice To Haves

• Excellent communication and public speaking skills preferred.

Responsibilities

• Provide visitor reception by creating a welcoming environment for all visitors. Greets and directs visitors to the appropriate area as needed. Responds to inquiries from employees, Community Members, and general public in person, by e-mail or phone. Answers telephones, take and relay messages, may transfer calls or direct the caller to the appropriate staff.
• Perform daily opening and closing ticket sales and cash register procedures, process deposits and paperwork according to policies and procedures.
• Works directly with local groups, schools and other organizations to plan and implement field trips and group visits.
• On an occasional basis, be available to lead impromptu visitor tours.
• Provides outreach for Hocokata Ti and SMSC Cultural Resources at trade shows, exhibitions, and internal events.
• Assists Operations team with coordinating facility schedule, including the set up and take down of event spaces and materials.
• Other duties as assigned.

Benefits

• Enjoy competitive weekly pay, outstanding benefits and advancement opportunities.
• Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more.
• Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees