Visitor Services Representative I

Mass Audubon•Barnstable, MA

4d•$19 - $20

About The Position

Visitor Services Representatives perform the day-to-day duties of greeting our visitors to Long Pasture and ensuring an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. This includes providing excellent customer service while greeting and registering visitors in person, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership and processing membership sales, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Requirements

At least 21 years of age
Excellent people skills and enthusiasm for a team working environment
Organized with strong written and verbal communication skills
Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
Office skills, including computer, copier, scanning, and phone system
Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary
CPR/First Aid Certification or willingness to get certification
Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice To Haves

Associate's degree or equivalent experience
Customer Service/Visitor Service experience
Interest in conservation and the natural history of Cape Cod

Responsibilities

Greet and provide information to members, visitors, and guests regarding our sanctuary, the Discovery Center, access to beach, trails, programs, and Mass Audubon in general; greet visitors outdoors at our Welcome Kiosk at the parking area, and indoors in the Discovery Center
Use a cash register and credit card machine for membership sales and collection of admissions fees
Monitor parking capacity and re-direct cars when parking area is full
Assist with monitoring Long Pasture’s beach area and other high traffic areas, including walking the beach periodically and picking up litter as needed
Answer phone calls and provide information, guidance and directions
Understand and promote membership opportunities
Assist with opening and closing procedures including setting up Welcome Kiosk, monitoring supply of trail maps, membership forms, and other supplies, and end-of-day register sales tallying
Work with Property staff to monitor trail conditions
Attend meetings and trainings when requested
Assist in cleaning and sanitation
Occasionally assist during peak periods such as holiday weekends or special events.