Visitor Services Representative I

Mass Audubon•Cambridge, MA

4d•$19 - $22

About The Position

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org . About This Position Mass Audubon’s Magazine Beach Park is seeking a Visitor Services Representative. This position performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting visitors in person, providing orientation to the park, exploration of nature exhibits, wildlife demonstrations, opportunities to purchase snacks/drinks, and access to restrooms. This position answers questions about events and programs, monitors building and grounds, introduces visitors to the many benefits of Mass Audubon membership, and educates guests about Mass Audubon. The Visitor Services Representative plays an important, integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Requirements

At least 21 years of age
Excellent people skills and enthusiasm for a team working environment
Organized with strong written and verbal communication skills
Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
Office skills, including computer, copier, scanning, and phone system
Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary
CPR/First Aid Certification or willingness to get certification
Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice To Haves

Associates degree or equivalent experience
Customer Service/Visitor Service experience
Formal training or other experience in either the natural sciences or education

Responsibilities

Ensure a welcoming and safe environment for all visitors that represents Mass Audubon’s values of accessibility and inclusion
Convey Mass Audubon’s mission, Action Agenda, and educational philosophies throughout all interactions with the public
Greet and provide information to members, visitors, and guests regarding the visitor center, the surrounding natural history, upcoming programs, and Mass Audubon in general
Answer emails and monitor inbox, and provide information, guidance, and direction
Assist with the collection of program payments
Understand and promote membership opportunities
Use a cash register and credit card machine for sales
Support the Site Manager in case of emergency per standing policies and procedures
Handle opening and closing procedures, including end-of-day register sales tallying
Set-up and clean-up of the building and the surrounding property including cleaning onsite bathrooms daily
Support sanctuary events and activities with operational tasks as needed
Provide visitor services duties at other sanctuaries within Greater Boston Region where necessary
Attend staff meetings and trainings when requested
Occasionally assist during peak periods such as holiday weekends or special events