Visitor Services Representative I

Mass Audubon•Lenox, MA

4d•$19 - $21

About The Position

The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. This position is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Requirements

At least 21 years of age
Excellent people skills and enthusiasm for a team working environment
Organized with strong written and verbal communication skills
Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
Office skills, including computer, copier, scanning, and phone system
Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary
CPR/First Aid Certification or willingness to get certification
Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice To Haves

Associate's degree or equivalent experience
Customer Service/Visitor Service experience
Formal training or other experience in either the natural sciences or education

Responsibilities

Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general
Answer phone calls/monitor voice mails and provide information, guidance and direction
Assist with program registrations
Update visitor signage, brochures and bulletin board information
Understand and promote membership opportunities
Use a cash register and credit card machine for sales and admissions
Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
Handle opening and closing procedures including end-of-day register sales tallying
Work cooperatively with volunteers
Work with Property staff to monitor trail and parking lot conditions
Attend meetings and trainings when requested
Periodically may be asked to work from greeting table outdoors during special events, etc.
Assist in cleaning and sanitation
Assist as needed during peak periods such as holiday weekends or special events
Monitor visitor areas at Pleasant Valley Wildlife Sanctuary