Visitor Services Representative I

Mass Audubon•Topsfield, MA

1d•$19 - $21•Onsite

About The Position

The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. This Visitor Services Representative position is primarily stationed outdoors in/adjacent to the sanctuary’s welcome booth in the parking lot and also covers the Visitor Center as needed. This role is responsible for providing excellent customer service while greeting and providing orientation to the sanctuary, directing visitors throughout the property and trail systems, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Requirements

Must be at least 18 years of age
Excellent customer service and interpersonal skills
Office skills, including computer, copier, scanning, and phone system
Organized with strong time management, written, and verbal communication skills
A demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary
CPR/First Aid Certification or willingness to get certification
Ability to relate to a diverse range of people and exercise cultural competence and inclusion.

Nice To Haves

Retail experience a plus

Responsibilities

Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general
Answer phone calls/monitor voice mails and provide information, guidance and direction
Stock brochures and bulletin boards as needed/requested
Understand and promote membership opportunities
Use a cash register, iPad, and credit card machine for sales, admissions, and rentals
Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
Handle opening and closing procedures including end-of-day register sales tallying
Work cooperatively with volunteers
Work with Property staff to monitor trail and parking lot conditions
Attend meetings and training when requested
Periodically may be asked to work from greeting table during special events, etc.
Assist as needed during peak periods such as holiday weekends or special events
Periodically act as backup in the Visitor’s Center/gift shop as needed
Work outdoors in/adjacent to the sanctuary’s welcome booth in variable weather conditions