Visitor Services Representative and Park Dispatcher

Service Corporation International•Whittier, CA

13d•$20 - $24•Onsite

About The Position

The Visitor Services Representative and Park Dispatcher provides professional, sensitive assistance to visitors and callers while coordinating park, safety, and security services. The role monitors traffic at Gate 1, helps funeral processions enter and exit without delays, provides directions and service information, processes visitor requests, and dispatches appropriate resources for safety and emergency situations. The position also monitors CCTV, maintains incident and service logs, and supports the team by preparing procedures and job aids. Work may take place indoors or outdoors in all seasons and weather conditions, and may extend beyond standard hours as needed.

Requirements

High school diploma or GED.
Valid state driver’s license with an acceptable driving record.
At least two years of security administration experience monitoring CCTV, using two-way radios, and dispatching security or emergency services.
Customer service experience communicating face to face with the general public.
Professional verbal communication and listening skills.
Basic computer skills and light typing.
Ability to reason, identify problems, comprehend ideas, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, including identifying obstacles and exploring alternatives to keep projects moving.
Positive attitude, motivation to advance understanding of the industry and business, and strong self-motivation.
Ability to build professional and trusting business relationships within the team.
Professional written and verbal communication skills.
Ability to work overtime.
Ability to stand for up to six hours per day, sit for up to six hours per day, and frequently climb stairs to access buildings.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to work indoors and/or outdoors during all seasons and weather conditions.
Ability to work beyond standard hours as needs arise.

Nice To Haves

Bilingual speaking proficiency.

Responsibilities

Monitor incoming and outgoing traffic at Gate 1 and coordinate routes for funeral processions with Visitor Services, Funeral Directors, and Motor Escorts.
Greet visitors professionally and sensitively; answer questions and provide service information, directions, brochures, QR codes, GPS coordinates, and gravesite or mausoleum locations using park resources.
Enter reported gravesite repairs into the database.
Read and respond to Visitor Services emails, assess requests, and enter requests such as lot blocks, vase installations, and grave repairs into the appropriate systems.
Answer incoming calls promptly, provide information, and route calls to the applicable department.
Restock information materials and order supplies as needed.
Monitor and dispatch service calls over a two-way radio for safety and emergency requests, obtaining pertinent information.
Monitor CCTV cameras for security or safety incidents and use investigation and tracking tools when criminal activity occurs on campus.
Direct incoming emergency authorities to the appropriate incident locations.
Assess situations and dispatch internal resources, contact 911, or initiate emergency text notifications to management or associates.
Log requests and incidents, follow up with respondents, update records, and close requests according to procedures.
Maintain dispatch equipment and request maintenance or repairs when needed.
Manage workload and complete work accurately and on time while applying procedures, regulations, and policies; escalate unusual issues for guidance.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance and coaching, communicate when workload is light, and volunteer for additional work.
Adapt to new work structures, processes, requirements, and cultures, and ensure compliance with local, state, and federal regulations.
Draft standard operating procedures and job aids with an appropriate level of detail for users.
Comply with the field dress code policy.