Visitor Services Representative (Full-Time)

Field Museum•Chicago, IL

1d•Onsite

About The Position

The Field Museum is seeking a full-time Visitor Services Representative for its Visitor Services Department, which provides service to visitors, generates revenue through ticket sales, and tracks museum attendance. The role provides face-to-face and telephone assistance to visitors, members, and donors; processes admission and membership transactions; and supports visitor flow and operations at the admission doors, Visitor Center, special exhibits, and 3D Film experience. The position is based at 1400 S DuSable Lake Shore Drive, Chicago, Illinois, and is not eligible for hybrid work. It is represented by Field Museum Workers’ United, AFSCME Council 31, AFL-CIO. The role receives general supervision from the Manager of Visitor Services and has no direct supervisory responsibilities. The position pays $18.50 per hour and works 40 hours per week, with a stated schedule of 8:45 a.m. to 5:15 p.m. Applicants must be available on weekends and holidays.

Requirements

High school diploma or equivalency required.
Two to three years of proven customer service experience in a similar environment required.
Must be available weekends and holidays, 8:45 a.m.–5:15 p.m.
Excellent communication skills when interacting with visitors and staff in person and by telephone.
Familiarity with, or ability to use, Windows-based computer programs.
Must be able to stand, sit, and move to different posts throughout a shift.
Must be able to stand for long periods of time (2+ hours).

Nice To Haves

Previous cash-handling experience and strong math skills.
Second language.
First aid and/or CPR training.

Responsibilities

Provide excellent face-to-face customer service to Museum visitors, members, and donors.
Process ticket orders and membership sales using cash or credit cards and the Museum’s ACME and Raiser’s Edge ticketing software at admission doors, the Visitor Center, and special exhibits.
Facilitate admission by providing information to visitors waiting in line.
Monitor and maintain guest flow into ticketed exhibitions.
Operate the Visitor Center call center, handle incoming calls, transfer calls when necessary, and log calls.
Maintain lost-and-found operations and log found items.
Maintain vending machine service and ensure accuracy of funds.
Operate the 3D Film experience by selling tickets, assisting guests into and out of the theater, and helping with cleanup.
Break down and set up queueing.
Handle accessibility-related questions and track sensory bags.
Handle grievance procedures.
Perform additional responsibilities as assigned.