Visitor Services Assistant (NPS, Zion National Park)

The Great Basin Institute • Springdale, UT

4d • Onsite

About The Position

The Research Associate Program at GBI, in cooperation with the National Park Service at Zion National Park, is recruiting one Visitor Services Assistant to support fee collection and visitor services. The assistant works under the guidance and mentorship of the Zion National Park fee management office. Work primarily supports fee collection at entrance stations and campgrounds, along with visitor services such as traffic control at the historic Zion Mt. Carmel Tunnel and providing park orientation information and publications. Cross-training with Interpretation and Education may be available as staffing allows, including work at the Zion Canyon Visitor Center information desk or education programs for school groups. Opportunities to support other work groups, including search and rescue, may also be possible as staffing allows.

This is a 39-week, full-time appointment at 40 hours per week, on a weekly 5/8 schedule. Work is primarily based at the Springdale, Utah duty station in Zion Canyon; cross-training at the Kolob Canyons Visitor Center in New Harmony, Utah may be possible.

Compensation is $15.50 per hour. Benefits include company-paid comprehensive medical, dental (with an option to upgrade coverage), and vision insurance; $25,000 basic life and AD&D insurance at no cost; PTO accrual and paid holidays; and access to Pro Deals. A $50 weekly housing stipend is provided. Housing may be available at additional cost within one-half mile of Zion National Park Headquarters, in a furnished dormitory room or house with shared common spaces and bathroom, subject to availability.

Applicants must meet Public Land Corps age and U.S. citizenship requirements and complete a Department of the Interior background investigation, unless they already have an active, fully adjudicated investigation. A valid driver's license and clean driving record are required; the position involves operating government vehicles to reach some duty stations.

Requirements

• Cash-handling experience and basic knowledge of fee collection technology, such as cash registers, electronic credit card readers, or web-based platforms such as Recreation.gov.
• Experience working in environments with high volumes of customer service interactions.
• Ability to maintain a helpful, positive attitude while independently handling difficult situations.
• Experience performing work that requires organization, attention to detail, and interpretation and implementation of policies and standard operating procedures.
• Valid driver's license and clean driving record; must be able to operate government vehicles to reach some duty stations.
• Must meet Public Land Corps age and U.S. citizenship requirements.
• Must complete a Department of the Interior background investigation or submit documentation of an active, fully adjudicated investigation before beginning the position.
• Must submit an up-to-date resume, a one-page cover letter, contact information for three professional and/or academic references, and complete and sign the application.

Nice To Haves

• A sincere interest in serving the visiting public at one of the busiest parks in the National Park Service.
• An interest in supporting park operations through fee collection and visitor service, and representing the National Park Service with pride and professionalism.

Responsibilities

• Collect fees at busy entrance stations, including selling park admission and America the Beautiful interagency park passes and processing cash, credit card, or check payments.
• Use and troubleshoot fee collection equipment as needed.
• Issue oversize vehicle permits for the Zion Mt. Carmel Tunnel and manually verify vehicle dimensions using a tape measure and/or telescoping measuring stick.
• Provide general park orientation and transportation information to high volumes of visitors, verbally and through park publications.
• Collect fees in park campgrounds and manage reservations through Recreation.gov.
• Inform campground visitors about regulations, distribute publications, conduct campground roves to check rule compliance, and perform light maintenance such as trash and campfire-ring ash removal.
• Assist with administrative tasks, including preparing cash and credit card deposits, receiving and verifying accountable stock such as interagency park passes, and delivering and retrieving supplies from the field.
• Perform light maintenance in fee collection booths and offices, including vacuuming, dusting, restocking, and cleaning employee restrooms at fee stations.
• Control traffic at the Zion Mt. Carmel Tunnel to allow safe passage of oversize vehicles.
• Communicate using park radio, telephone, Microsoft Teams chat, and Microsoft Outlook email.
• If interested and staffing permits, cross-train with Interpretation and Education at the Zion Canyon Visitor Center information desk or assist with educational programs for visiting school groups.
• Potentially support other work groups, including search and rescue, as staffing allows.

Benefits

• Company-paid comprehensive medical insurance.
• Dental insurance, with an option to upgrade coverage.
• Vision insurance.
• $25,000 basic life and AD&D insurance at no cost.
• Competitive PTO accrual and paid holidays.
• Access to Pro Deals.
• $50 weekly housing stipend; housing may be available at additional cost, subject to availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed