Visitor Services Assistant (NPS, Zion National Park)

THE GREAT BASIN INSTITUTE•Springdale, UT

6d•$16 - $16•Onsite

About The Position

The Research Associate Program at GBI, in cooperation with the National Park Service at Zion National Park, is recruiting one Visitor Services Assistant to support fee collection and visitor services. The position works under the guidance and mentorship of the Zion National Park fee management office, primarily at entrance stations and campgrounds. Duties also include traffic control at the historic Zion-Mt. Carmel Tunnel and providing park orientation information and publications to visitors. Cross-training with Interpretation and Education may be possible as staffing allows, including work at the Zion Canyon Visitor Center information desk or facilitating education programs for school groups. This is a 39-week, full-time appointment at 40 hours per week on a weekly 5/8 schedule. Work will primarily take place at the Springdale, Utah duty station in Zion Canyon; cross-training at the Kolob Canyons Visitor Center in New Harmony, Utah may be possible. Work is performed indoors and outdoors in all seasons, with most work in climate-controlled buildings. Some stations require exposure to outdoor conditions, including summer temperatures that can reach 110 degrees Fahrenheit and winter temperatures below freezing. The noise level is usually low, with occasional loud vehicle-engine noise. The hourly compensation is $15.50. Benefits include company-paid comprehensive medical, dental (with an option to upgrade coverage), and vision insurance; $25,000 basic life and AD&D insurance at no cost; PTO accrual; paid holidays; and access to Pro Deals. A $50 weekly housing stipend is provided. Housing is available at additional cost within one-half mile of Zion National Park Headquarters and may be a room in a dormitory or house with shared common spaces and bathroom, depending on availability. Units are furnished with basic furniture and kitchen appliances.

Requirements

Cash handling experience and basic knowledge of fee collection technology, such as cash registers, electronic credit card readers, or web-based fee collection platforms such as Recreation.gov.
Experience working in environments with a high volume of customer-service interactions.
Ability to maintain a helpful and positive attitude while independently handling difficult situations.
Experience performing work requiring organization, attention to detail, and interpretation and implementation of policies and standard operating procedures.
Valid driver’s license and clean driving record; must be able to operate government vehicles to reach some duty stations.
Must meet Public Land Corps age requirements and U.S. citizenship requirements.
Must complete a Department of the Interior background investigation or submit documentation to NPS human resources showing an active, fully adjudicated investigation before starting.

Nice To Haves

Sincere interest in serving the visiting public at one of the busiest parks in the NPS.
Value in supporting park operations through fee collection and visitor service, and representing the NPS with pride and professionalism.

Responsibilities

Collect fees at busy entrance stations, including selling park admission and America the Beautiful interagency park passes and processing cash, credit card, or check payments.
Issue oversize vehicle permits for the Zion-Mt. Carmel Tunnel and verify vehicle dimensions using a tape measure and/or telescoping measuring stick.
Provide park orientation and transportation information to visitors verbally and through park publications.
Collect fees in park campgrounds, manage reservations on Recreation.gov, explain campground regulations to visitors checking in, distribute publications, conduct campground roves to check rule compliance, and perform light maintenance such as trash and campfire-ring ash removal.
Perform clerical and administrative duties, including preparing cash and credit card deposits, receiving and verifying accountable stock such as interagency park passes, and delivering and retrieving supplies from the field.
Perform light maintenance in fee collection booths and offices, including vacuuming, dusting, restocking, and cleaning employee restrooms at fee stations.
Control traffic at the Zion-Mt. Carmel Tunnel to allow safe passage of oversize vehicles.
Communicate by park radio, telephone, Microsoft Teams chat, and Microsoft Outlook email.
As staffing allows and if interested, cross-train with the Interpretation and Education work group at the Zion Canyon Visitor Center information desk or facilitate education programs for visiting school groups.