Visitor Services Program Assistant (Program Assistant) - SEASONAL POSITION

State of Washington•Thurston County – Olympia, WA

18h•Onsite

About The Position

The Visitor Services Program Assistant delivers welcoming front-line customer service, assists visitors, and supports the civic education program and events across the Capitol campus. The role responds to public inquiries, facilitates reservations and lost-and-found requests, assists with school tour arrivals, and helps with event logistics. In collaboration with agency partners, Capitol Security, and DES Buildings & Grounds, the assistant helps ensure campus policy compliance, support accessibility accommodations, and provide a smooth, safe, and positive experience for Capitol guests. This is a seasonal, on-site position with a typical schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional weekends and holidays may be required. The position is with the Washington State Department of Enterprise Services, which provides centralized business services to state government agencies, other public entities, and Washington residents. The department's mission is to strengthen the business of government for a sustainable and just future.

Requirements

One year of progressive experience in any combination of community, youth, and public engagement; knowledge of civics, the legislative process, and/or Washington State history; customer service; or leading tours or presenting information to an audience.
Education in Public Administration, Social Sciences, Communications, or a related field may be considered for experience on a year-for-year basis.
Demonstrate willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
Seek to understand the needs and experiences of customers, coworkers, and communities; identify barriers to access and participation and address them with respectful, timely, and effective support.

Nice To Haves

Proficiency in the Microsoft Office Suite.

Responsibilities

Provide front-line customer service and build positive relationships with visitors, event attendees, and employees across the Capitol campus.
Monitor tour and event inboxes and phone lines, answer routine inquiries, and route complex requests to appropriate staff.
Assist customers with the reservation system, lost-and-found intake and reunification, and access to accessibility or lactation rooms.
Direct or escort visitors throughout campus buildings and assist with creating, posting, and removing temporary signage.
Coordinate school tour arrivals and departures, including bus zone management, and support civic education lunch programs.
Support the planning, setup, and execution of campus events.
Explain rules, policies, and WACs to visitors and employees, escalating issues as needed.
Collaborate with Capitol Security, DES Buildings & Grounds, and stakeholders to manage public space usage and resolve conflicts.
Support the overall Visitor Services Program to provide a positive and seamless experience for Capitol guests.
Perform other duties as needed.