Program Assistant, Visitor Services
About The Position
The Minnesota Historical Society seeks a Program Assistant to support daily Visitor Services operations at the Mille Lacs Indian Museum and Trading Post. The role includes ticketing, field trips, workshops, special events, and retail operations. The Program Assistant provides leadership for daily visitor services, assists with retail operations, and supports interpretive programs, seasonal demonstrations, workshops, and special events. This is a full-time, regular position of approximately 2,080 annual hours. The typical starting pay is $23.52–$25.69 per hour. The position is based at the Mille Lacs Indian Museum & Trading Post in Onamia, Minnesota, and requires a varied, flexible schedule that includes weekends and holidays. The role involves extended standing and walking, as well as bending, crouching, kneeling, reaching, pushing, pulling, and lifting up to 20 pounds.
Requirements
- High school diploma or equivalent.
- Two years of experience in a retail, sales, or event planning environment.
- Ability to work with diverse audiences of varying cultural backgrounds, ages, and abilities in an educational or customer service environment.
- Strong oral and written communication skills.
- Strong interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask, work effectively under pressure to meet deadlines, prioritize, and adapt to changing priorities.
- Experience respectfully assisting customers through complaints and difficult situations.
- Strong computer skills for developing quality project and program documentation.
- Ability to work independently and take initiative, while also collaborating effectively and contributing positively in a team environment.
- Ability to think imaginatively and solve problems.
- Basic math and accounting skills.
- Ability to work a varied and flexible schedule, including weekends and holidays.
- Ability to stand and walk for extended periods.
- Ability to bend, crouch, kneel, reach, push, and pull.
- Ability to lift up to 20 pounds.
Nice To Haves
- Familiarity with Google Suite.
- Knowledge of American Indian history, culture, and art.
- Strong knowledge of Minnesota history.
- Experience with ticketing and Point of Sale (POS) software, and willingness to troubleshoot when issues arise.
Responsibilities
- Provide leadership for daily visitor services operations.
- Assist with daily retail operations.
- Assist with interpretive programs, workshops, seasonal demonstrations, and special events.
- Support visitor services activities including ticketing and field trips.
- Assist customers respectfully with complaints and difficult situations.
Benefits
- Eligibility to participate in the State Employee Group Insurance Program.
- Retirement program with employer contribution.
- Vacation and sick time accruals.
- Additional paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
