Program Assistant, Visitor Services

Minnesota Historical Society • Onamia, MN

2d • Onsite

About The Position

The Minnesota Historical Society seeks a Program Assistant to support daily Visitor Services operations at the Mille Lacs Indian Museum and Trading Post. The role includes ticketing, field trips, workshops, special events, and retail operations. The position provides leadership for daily visitor services, assists with retail operations, and supports interpretive programs, workshops, seasonal demonstrations, and special events.

Requirements

• High school diploma or equivalent.
• Two years of experience in a retail, sales, or event planning environment.
• Demonstrated ability to work with diverse audiences of varying cultural backgrounds, ages, and abilities in an educational or customer service environment.
• Strong oral and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, work effectively under pressure to meet deadlines, prioritize, and adapt to changing priorities.
• Experience respectfully assisting customers through complaints and difficult situations.
• Strong computer skills to develop quality project and program documentation.
• Ability to work independently and take initiative while collaborating effectively and contributing positively to a team.
• Ability to think imaginatively and solve problems.
• Basic math and accounting skills.
• Ability to work a varied and flexible schedule, including weekends and holidays.
• Ability to stand and walk for extended periods.
• Ability to bend, crouch, kneel, reach, push, and pull.
• Ability to lift up to 20 pounds.

Nice To Haves

• Familiarity with Google Suite.
• Knowledge of American Indian history, culture, and art.
• Strong knowledge of Minnesota history.
• Experience with ticketing and Point of Sale (POS) software and willingness to troubleshoot issues.

Responsibilities

• Provide leadership for daily visitor services operations.
• Assist with daily retail operations.
• Assist with interpretive programs, workshops, seasonal demonstrations, and special events.
• Support ticketing, field trips, workshops, and special events.

Benefits

• Eligible to participate in the State Employee Group Insurance Program.
• Eligible for a retirement program with employer contribution.
• Vacation and sick time accruals.
• Additional paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED