Visitor Services Coordinator

Caterpillar•Corinth, MS

11d•$81,370 - $122,060•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Impact Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. CATERPILLAR REMANUFACTURING Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important to us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It’s rewarding to work, with an inspiring team, where every contribution matters. Caterpillar’s Remanufacturing Division is looking for a Visitor Services Coordinator for our Corinth, Mississippi facility. This position creates a world class experience for all customer/dealer visits, tours, Internal partner events, and conferences that take place in the Corinth, Mississippi facility. Visitors include domestic and international executives from diverse backgrounds. This position requires face-to-face interaction with Caterpillar customers, dealers, leaders, and senior executives. Flexibility is a must and professionalism is always a necessity.

Requirements

BS or BA degree in Marketing, Communications or related field and/or Minimum of 3-5 years of relevant work experience
Strong people skills
Previous experience with Fortune 500 personnel, culture, and brand helpful
Strong proficiency in all elements of Microsoft Office
Ability to maintain confidentiality of sensitive information
Ability to work in a deadline-driven, fast-paced environment that frequently changes
Ability to recognize, address and troubleshoot problems
Work well under pressure
Project Management: You will have knowledge of effective project management strategies and tactics, including the ability to plan, organize, monitor and control projects – ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Effective Communication: You will have the ability to understand effective communication concepts, tools and techniques with the ability to effectively transmit, receive and accurately interpret ideas, information and needs.
Collaboration and Relationship Management: You will have the ability to establish and maintain healthy working relationships that is essential for organizing successful tours and fostering ongoing connections.

Nice To Haves

Desired experience working with international people and a variety of cultures.

Responsibilities

Coordinate customer visits with the Caterpillar representatives and dealers, in addition to hosting the customer/dealer visits.
Understand the goals and objectives of the Caterpillar Reman sponsor requesting the visit or event and tailor the experience to meet expectations.
Gain agreement from facility and product manager as to merits of the visit or event.
Draft and distribute agendas and arrange for presenters, tour guides, etc. to support the visit
Use knowledge and network of different work groups (engineering, marketing, operations, quality, customer service, commercial team, etc.) to connect the appropriate Caterpillar personnel with the customer/dealer and their needs
Create (in Excel), analyze, and distribute monthly reports on all visits and events on customers, non-customers, and financials and use the data to forecast future business and goals
Collect data on customer satisfaction and use this information to improve customer experience
Update monthly facility events calendar
Organize reservations for hotels, transportation, and dinners, taking into consideration the needs of the customer, including those related to culture and religion
Arrange for catering of meals, snacks, and beverages for all customer, dealer, and internal Cat events using customer needs (dietary, religious, etc.) to guide the decision-making process.
Develop tour routes and tour script/content.
Lead tours
Responsible for building, training, and coordinating multiple teams of tour guides (can include current employees and recent retirees)
Create story boards, displays, videos of specialty processes, equipment, projects or technology to enhance the tour experience
Manage a Teams site for all document retention
Manage conference room reservation policy, make changes as needed
Assist with organizing Caterpillar conferences or internal partner events such as Reman 101, Dealer days, etc. (both in-house and in the local Corinth area).
Manage target attendee list, invitation distribution, collect responses, registration, etc.
Coordinate presentations with the appropriate speakers
Coordinate tours
Oversee tours from high schools, colleges, other Caterpillar facilities and professional organizations
Draft and distribute agendas and arrange for presenters, tour guides, etc. to support