Visitor Services Associate

chicago history society•Chicago, IL

1d•$21 - $23•Onsite

About The Position

The Visitor Services Associate serves as a primary point of contact for Chicago History Museum visitors and plays an important role in creating a welcoming, informative, and engaging visitor experience. The Visitor Services Associate provides front-line visitor services, including admissions, ticket sales, membership sales, program reservations, visitor orientation, and general information. Working closely with colleagues across the Museum, the Visitor Services Associate helps ensure that visitors, members, donors, and community partners receive courteous, accurate, and responsive service consistent with the mission and values of Chicago History Museum.

Requirements

High school diploma or equivalent.
One or more years of customer service, hospitality, admissions, retail, guest services, or related experience.
Experience working with diverse audiences in a public-facing environment.
Ability to communicate professionally and effectively in person, by telephone, and through electronic communications.
Experience handling cash and processing financial transactions accurately.
Ability to learn and use ticketing, point-of-sale, reservation, and related technology systems.
Ability to work collaboratively as part of a team.
Ability to work evenings, weekends, holidays, and special events as required.
Commitment to the mission and values of the Chicago History Museum.
Demonstrated commitment to providing outstanding customer service and creating positive visitor experiences for diverse audiences.
Strong customer service and interpersonal skills.
Excellent verbal communication skills.
Ability to provide accurate information and assistance in a fast-paced public environment.
Ability to remain professional and courteous when responding to visitor concerns or challenging situations.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities while maintaining accuracy.
Ability to learn and effectively use museum technology systems.

Nice To Haves

Bachelors degree in History, American Studies, Hospitality Management or Education.
Experience with the Altru ticketing system.
Previous museum, restaurant or tourist attraction guest services experience.
A love of history and storytelling.
Experience with Audio Visual systems.
Prior event productionsupportexperience.
Bilingual conversational fluency.
General knowledge of Chicago’s history, neighborhoods and local transportation.
Experience with Altru, Blackbaud, or similar ticketing and CRM systems.
Experience supporting public programs, tours, or museum events.
Knowledge of Chicago history, neighborhoods, cultural institutions, and transportation systems.

Responsibilities

Welcome museum visitors, members, donors and guests in a professional, friendly and inclusive manner.
Deliver exceptional customer service by responding to visitor needs, questions, and concerns in a courteous, professional, and timely manner, contributing to a welcoming and inclusive museum environment.
Promote museum exhibitions, public programs, memberships, and retail offerings.
Provide accurate information regarding museum exhibitions, programs, memberships, amenities, directions, policies, parking, and visitor services.
Process admissions, membership transactions, program registrations, Research Center admissions, merchandise purchases, and other visitor transactions using museum ticketing and point-of-sale systems.
Assist with the arrival, orientation, and logistical support of school groups, adult groups, and tour participants.
Complete administrative tasks related to attendance tracking, reservations, admissions reporting, inventory management, and visitor communications.
Serve as a designated point of contact during assigned shifts, assisting with visitor service issues and communicating operational updates to team members as directed by supervisory staff.
Regular participation in after-hours museum staffing of corporate and institutional events.
Staff and maintain the security of the coat check area.
Perform in-house reception duties: greet museum staff’s guests and provide orientation for internal museum meetings.
Transfer calls to departments/staff.
Guide patrons to exits or provide other instructions/assistance in case of emergency.
Provide assistance for patrons in need of accessibility accommodation, such as helping those with wheelchairs, assisting with audiovisual aids.
Ability to perform physical tasks involved in moving school group Activity Carts and equipment; pushing and pulling 50+ lbs. and lifting 20 lbs.
Full-time Visitor Services Associates may serve on interdepartmental committees as needed.
Other duties as assigned.