Visitor Services Assistant

City of Niagara Falls • Niagara Falls, ON

1d • CA$32 - CA$34 • Onsite

About The Position

Under the direction of the Head of Customer Service, the Visitor Services Assistant assists with the front of house operations of the Museums, customer service, special events, administrative functions, general cleanliness at all the sites and group tours. This role is permanent and part of the Canadian Union of Public Employees Local 133. The position involves a 35-hour work week, including evenings and weekends.

Requirements

• College Diploma in Museum Studies or related.
• Valid Class “G” License.
• At least (6) six months customer service experience.
• Proficiency with numerous software applications including spreadsheet, financial and scheduling software.
• Customer Service oriented including good verbal communication skills.

Responsibilities

• Provide customer service and receptionist services for the Museums.
• Respond to inquiries in person, by phone, or electronically.
• Maintain the cleanliness of the facilities.
• Conduct group tours through the facilities and assist with school curriculum-based tours.
• Assist with special events including set up of tables and chairs.
• Assist with the procurement of merchandise for the gift shop.
• Maintain an accurate and computerized record of sales.
• Assist with administrative functions and maintains Museums records and logs.
• Assist with visitor and vendor services at City Cultural facilities as required.
• Process forms, purchase requisitions, applications, and issues permits for facility rentals.
• Prepare statements, billings, summaries, etc. and may be required to total, balance, and post.
• Prepare floats and reconciles.
• Open, sort, and distribute mail.
• Schedule and permit facility meeting areas.
• Order, receive, and distribute stationary supplies.
• Meet with volunteers, assign, schedule and train.
• May assist Department staff with research, background information, promotions, special projects, data entry, arranging meetings or appointments.
• Perform other duties and responsibilities as assigned.

Benefits

• Hourly pay rate of $32.10 - $33.53
• Permanent position
• Unionized position (Canadian Union of Public Employees Local 133)
• 35-hour work week
• Accommodation for candidates with disabilities throughout the recruitment process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree