Seasonal Visitor Services Associate

Friends of the High Line•New York, NY

19h•Onsite

About The Position

The Visitor Services Associate (VSA) reports directly to the Manager of Park Operations and helps ensure that the park opens, operates, and closes safely and on time. They are responsible for the overall in-park experience for High Line visitors, ensuring visitors have a safe and enjoyable time by providing information about the park, its art programs, horticulture, and all other activities, and ensuring that all park rules are correctly observed. This hands-on role requires daily outdoor work in all weather conditions and supports all departments within Operations with various tasks. A successful candidate will be a self-motivated team player with strong interpersonal skills and a commitment to detail and excellence in the workplace. Seasonal employment runs from July 14th to November 30th.

Requirements

Experience in operations at a public venue or outdoor space
Communicate with professionalism, enthusiasm, and patience in all interactions with the High Line’s diverse staff and visitors from around the globe
Demonstrate dependability, initiative, and personal accountability in all aspects of the job
Maintain composure and resilience even in high-pressure situations
Be flexible, good-humored, and ready to address challenges as well as celebrate successes
Assimilate information quickly and accept direction
Excellent communication and interpersonal skills
Proficient in using both desktop computers and mobile devices
Proficient use of Google G-Suite Abilities
Ability to work outdoors in all weather conditions, travel 10 or more miles by foot over the course of the day and remain in a fixed post for several hours at a time for five days a week
Ability to bend, twist, grasp, crouch, crawl, and/or lift up to 30 lbs at a time
Ability to work holidays, weekends, early mornings, and/or evenings as part of a regular schedule

Nice To Haves

Ability to speak languages in addition to English preferred but not required

Responsibilities

Execute the High Line’s standard operating procedures for opening and closing the park on a daily basis, dependent on the schedule assigned by the Manager of Park Operations.
Remain up-to-date on High Line history, visitor information, points of interest, tour offerings, membership levels, events, programs, and all operational changes.
Maintain safe park capacity by regularly conducting visitor counts in the designated zone(s) and implementing an exit-only system as needed.
Work closely with POpS and NYC Parks Enforcement Patrol (PEP) to ensure the safety of staff and visitors.
Submit daily reports, including a list of completed and outstanding tasks, observations regarding park status, and notable incidents.
Participate in snow and ice removal during the winter season.
Continually monitor park conditions for safety and communicate concerns to POpS.
Work alongside Operations personnel from multiple departments to complete various tasks as needed.
Actively engage visitors in conversation, advise them on areas of interest, educate them about park rules, and mitigate conflict when appropriate.
Submit daily reports detailing visitor interactions, completed tasks, and notable incidents.
Support the High Line’s Volunteer team by coordinating the start of public tours and the operations of the High Line information station.
Assist with the set up, execution, and breakdown of programs, events, and activities in the park.
Other duties as assigned.