Visitor Services Attendants and Visitor Services Crew Leads

Government of Alberta•Calgary, AB

68d•$23 - $29

About The Position

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. For more information about the Ministry of Forestry and Parks, visit our website at: https://www.alberta.ca/forestry-and-parks. For more information on Park locations visit: https://albertaparks.ca/. Fish Creek Provincial Park, located in Calgary, is one of the largest urban protected areas in Canada and is enjoyed by millions of visitors annually. The park is home to the Sikome Aquatic Facility, a popular outdoor recreation swimming area that includes a large artificial lake with treated water, sand beach, a small concession and beach retail shop. A dedicated team of Lifeguards (Safety Ambassadors) and Visitor Service Attendants provide outstanding service to Sikome visitors. For summer 2026, we are seeking individuals who have a passion for people and enjoy working in a fast-paced environment to join our team in our Sikome Aquatic Facility. If you are interested in working as a Visitor Services Attendant or Crew Lead, apply today! We are currently looking to hire: • 17 Visitor Services Attendants• 3 Visitor Services Crew Leads

Requirements

Visitor Services Attendant – Administrative Support 2 (AS2)• High school diploma• Preferred experience - 6 months customer service and cash handling experience. Experience working in a high-volume environment with a concession. • Must be 18 years of age.
Visitor Services Crew Lead – Administrative Support 3 (AS3): • High School Diploma and minimum of 12 months (2000 hours) cash handling and supervisory experience in a high-volume customer service setting with a concession.• Alberta Class 5 (Full) Driver’s License or equivalent.• Final Candidates will be required to provide a standard 3-year Driver’s Abstract prior to commencement. • Must be 18 years of age.
AHS Safe Food Handling Certificate (current).
Prior to hire, recognized current intermediate Standard First Aid and CPR Level “C”/AED Certificate will be needed.
Prior to hire, proof of WHMIS training completion will be needed.
AHS Food Sanitation and Hygiene Course (equivalent to FS1) (current).

Nice To Haves

Exceptional communication skills and comfort level in dealing with difficult customer interactions or complaints.
Excellent English verbal and written communication skills and comfort dealing with people from diverse backgrounds.
Demonstrated ability to work effectively in a busy facility type environment and remain composed and calm in stressful or emergency situations.
Proficiency with Microsoft Outlook, Word and Excel.
Basic knowledge of Fish Creek Provincial Park amenities.
Good listening and conflict resolution skills.
Fluent in languages other than English.

Responsibilities

Daily opening and closing of facility work areas.
Greet visitors, monitor entry and exit gates, carry out voluntary bag checks, provide relevant daily information and direct to appropriate payment kiosks.
Process card and cash payments for admissions, retail merchandise items using approved Government of Alberta procedures and Point-of Sales (POS) systems.
Reconcile POS receipts and cash sales at end of each shift.
Prepare and process payment for concession items following Safe Food Handling Guidelines.
Clean and sanitize concession counters, equipment, prep areas as required throughout shifts.
Restock, rotate and maintain retail and concession inventory.
Assist with crowd control, enforcing facility regulations and emergencies as directed.
Assist customers with information requests and complaint resolutions.
Light manual labor and janitorial duties such as moving and cleaning concession equipment, washing floors, sweeping, recycling, changing garbage, cleaning staff washrooms, vacuuming, picking up garbage and debris on the beach, etc.
Other duties as assigned.
Prepare facility for seasonal opening – cleaning and set up of buildings, offices, safety boards, storage/staging areas, assessment and replenishment of equipment (concession equipment, POS equipment, communication equipment etc.), prep and update files, required forms and manuals.
Assist with hiring, set up and conduct seasonal staff orientations, training and competency evaluations.
Manage day to day workflow and priorities.
Daily supervision of Visitor Service Attendants in all aspects of job performance and operational requirements including staff scheduling, performance coaching, mentoring and conducting performance reviews and on-site assisting staff with access to required systems.
Reconcile daily revenue, balance floats, prepare bank deposits/cash pickups.
Provide supervision coverage to Safety Ambassadors in absence of a Safety Ambassador Crew Lead.
Perform required Occupational Health & Safety (OHS) requirements such as completion of monthly facility and vehicle inspections, update safe work procedures, hazard assessments and emergency procedures, staff training, incident reporting, WCB reporting, etc.
Assist facility staff with visitor complaint/conflict resolution.
Order, pickup and maintain inventory for required equipment, stock and supplies.
Enter and maintain employee records (training, performance, attendance records, payroll information etc.) into appropriate systems.
Maintain facility statistics and daily reports.
Work weekly scheduled Visitor Service Attendant shifts is required. Cover breaks and vacant shifts as required.
Prepare facility for seasonal closing.
Assist supervisor with other tasks as assigned.

Benefits

regular Wage employees receive 11.6% in lieu of benefits and vacation leave
5.6 percent of regular wage earnings instead of paid holidays
6 percent of regular wage earnings instead of annual vacation pay
regular wage employees are entitled to shift premium pay
$3.25 per hour for weekends and holidays
$2.75 per hour for evenings
Cultural Awareness and Support: We recognize the significance of Indigenous cultural practices and will work with employees to ensure they have the flexibility and support needed to participate in ceremonies, traditions, and other cultural commitments.
Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
Professional learning and development - https://www.alberta.ca/professional-development-support-directive
Positive workplace culture and work-life balance.
Mentorship Programs.