Visitor Services Associate (Full-Time)
About The Position
The 9/11 Memorial & Museum Visitor Services team is seeking a full-time Associate. Associates rotate through public-facing posts where they welcome and orient visitors, process ticketing transactions, and provide accurate information on amenities and museum programs. Associates are expected to maintain proper decorum and create meaningful experiences for visitors as they explore personal stories of loss, recovery, and hope. This is an onsite job with an expectation to work holidays, weekends, and peak visitation days, including the week between Christmas and the New Year.
Requirements
- 1-3 years of customer service experience, preferably within museums or tourism
- Cash handling experience required
- Must provide a cover letter for consideration
Responsibilities
- Proactively greet and welcome visitors to the memorial and museum
- Orient and greet visitors as they join the line to enter the museum
- Sell tickets, audio guides, and tours at the Box Office
- Scan tickets at museum entry points
- Properly hang and tag visitor belongings in the coat check
- Provide visitors with accurate and engaging information on amenities and programs
- Support wayfinding on the memorial plaza and in the museum
- Cultivate a strong knowledge of memorial and museum content
- Interact positively with the public, colleagues, and other museum staff
- Enforce institutional policies and procedures while maintaining outstanding customer service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
