Visitor Services Associate

THE NATIONAL MUSEUM OF WOMEN IN THE ARTS•Washington, DC

2d•$19 - $20•Onsite

About The Position

National Museum of Women in the Arts (NMWA) seeks a part-time, weekends only Visitor Services Associate to join the Visitor Services team. This in-person position is responsible for assisting visitors and members with ticket orders, answering questions at the welcome desk, and providing information about NMWA — its collections, exhibitions, and events. This position will staff the Ticketing and Information Desk. The anticipated schedule is Saturday and Sunday, 9:30 a.m. to 5:00 p.m. As a member of the Visitor Services team, you will be a critical part of the NMWA team and experience. You will help the Museum run more efficiently by interacting with our guests; supporting Museum programs and events; helping to resolve ticketing issues, and making NMWA a welcoming, exciting, and accessible space for all guests. This position works closely with the Visitor Services Coordinator and reports directly to the Senior Visitor Services Manager.

Requirements

High school diploma or equivalent experience
Cash handling and point-of-sale experience
Approachable, friendly demeanor, with a commitment to exemplary customer service and visitor experience
Dependable and adaptable, flexible, innovative, team player, and problem solver
Comfortable using technology
Excellent written and verbal communication skills, must be detail and task oriented

Nice To Haves

Experience with Tessitura Software or similar ticketing software a plus
Fluency in a second language a plus

Responsibilities

Approach and engage visitors as appropriate and communicate in a respectful and professional manner
Clearly communicate information on exhibitions, wayfinding, accessibility services, museum guidelines and etiquette
Provide information on, and encourage participation in, scheduled programming for visitor services, education, and public programs
Work with security, curatorial, and special events staff to facilitate crowd control during busy hours or during event set ups
Work with other departments to enforce museum policies
Sell and redeem tickets to the museum and programmatic events
Work with the membership team to start or renew memberships, communicate to members, and offer on-site assistance for member needs
Work well with a diverse group of staff and guests
Ability to problem solve in a fast-paced environment
Ability to recognize when management needs to get involved to help resolve complex situations
Observe, report, and learn from visitor feedback and behavior
Ability to remain in a stationary position for extended periods
Ability to lift/carry items that weigh up to 50 pounds
Fast-paced, high sensory, stimulating work environment due to constant noise and interaction with other staff and visitors
Punctuality and attendance required
The main hours for this position are Saturdays and Sundays from 9:30 a.m. to 5:00 p.m. In addition to this, opportunities may arise for further shifts on weekdays, some nights, and some holidays. The museum is closed on Mondays, Thanksgiving Day, Christmas Day, and New Year's Day.
Business casual dress code
Other duties as assigned