Visitor Services Associate

Lucas Museum of Narrative Art • Los Angeles, CA

6d • Onsite

About The Position

The Lucas Museum of Narrative Art, opening in September 2026, is dedicated to illustrated storytelling and founded by George Lucas and Mellody Hobson. The museum's collection spans various art forms, including works by renowned artists, comic art legends, and photographers, as well as the Lucas Archives. Designed by Ma Yansong with landscape by Studio-MLA, the museum is located in Exposition Park, Los Angeles, featuring galleries, theaters, a library, dining options, and community spaces. The Visitor Services team is crucial in delivering an exceptional visitor experience. The Visitor Services Associate, reporting to the Manager, Visitor Services, is a key frontline team member supporting daily operations and creating enriching, inclusive experiences. Associates may work in ticketing, cash handling, theater ushering, guest engagement, guided tours, wayfinding, and general visitor support. This role requires providing exceptional customer service, fostering a welcoming environment, and acting as a knowledgeable ambassador for the museum's exhibitions, programs, and policies. This position is available as a full-time, part-time, and part-time seasonal opportunity.

Requirements

• Minimum of two years of experience in a high-volume, guest-service oriented environment
• Proficient in ticketing software
• Ability to work flexible hours including weeknight evenings, weekends, and holidays
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas.
• Ability to maintain an active and visible presence while providing exceptional guest service.
• Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure.
• Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed.
• Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials.
• Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio.
• Ability to work both indoors and outdoors in varying environmental conditions.
• Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces.

Nice To Haves

• Experience for an arts and cultural organization or high-volume environment with excellent guest service standards preferred
• Experience in Tessitura is a plus

Responsibilities

• Serve as first point of contact and ambassador for all Museum guests, ensuring a welcoming and positive visitor experience while delivering exceptional service to both internal and external stakeholders
• Maintain a thorough understanding of the Lucas Museum’s policies, programs, and offerings, tailoring communication to visitors to aid them in navigating their experience
• Perform assigned workstation responsibilities which may include but is not limited to ticketing, queuing, cash handling, theater ushering, guest services, guided tours, or other front-of-house assignments
• Promote, sell, and provide support for ticket sales and membership programs
• Share relevant information to colleagues, members, and visitors through clear communication
• Ensure all publicly accessible spaces are impeccably clean and visitors act in accordance with the Museum’s policies, escalating issues to the Visitor Services management team as needed
• Collaborate on special Museum initiatives including events, VIP tours, public programs, and more
• Participate in department training sessions, cross-functional collaborations, team meetings, and organization-wide initiatives to support operational excellence and a positive visitor experience
• Performs additional duties, special projects and assignments as requested by the Visitor Services management team

Benefits

• An attractive compensation package will be offered to the successful candidate(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed