Visitor Services Assistant (Resource Employee)

University of Southern California•Los Angeles, CA

1d•Onsite

About The Position

The Visitor Services Assistant is responsible for providing outstanding visitor service while working the front-of-house post and exhibition spaces at USC Fisher Museum of Art (75%); assists Operations Manager with facility and security maintenance (25%). The Assistant presents a positive, friendly and enthusiastic attitude to provide a wide range of visitors with an informative, enjoyable and memorable experience. This is a key-holding position. This is a one year fixed-term position. Work Schedule: Tuesday to Saturday, 9:30am-4:30pm. Occasional evening hours are required to support special events and departmental operations. Seasonal visitor experience and shop assistant at the USC Pacific Asia Museum in Pasadena.

Requirements

Minimum Education: High school diploma or equivalent
Minimum Experience: 6 months of retail customer service experience

Nice To Haves

1 year of retail customer service experience
Experience with data entry and inventory in a museum environment.
Use of Microsoft Office.

Responsibilities

Actively demonstrates a guest-first attitude through positive attitude, personal service, clear communication, and consistent actions.
Responsible for opening and closing the Museum.
Actively tracks museum attendance; promotes exhibitions, group tours, and programs at USC Fisher.
Maintains conversational knowledge of museum policies, programming and exhibition schedule.
Maintains a clean and organized work and gallery space.
Assists visitors in the capacity of gallery support when required.
Shares factual and necessary exhibition related information with visitors.
Corresponds with colleagues via excellent written and verbal skills.
Submits weekly reports to supervisor.
Escalates any guest service issues, unanswerable questions, or facilities concerns to the Visitor Services Manager and/or Operations Manager.
Assists with event/program setup and group tour scheduling; coordinates Facilities Department visits with Operations Manager.
Performs other duties as assigned.
Maintains regular Tuesday-Saturday shift, including one late night a week.