Visitor Services Assistant II, Mill City Museum
Minnesota Historical Society•Minneapolis, MN
•Onsite
About The Position
This position exists to provide leadership and high quality customer service, while performing a variety of duties related to admissions, the retail store, and visitor information in the Visitor Services area of Mill City Museum, with occasional support to the Interpretive Program.
Requirements
- Two years of cash handling and retail or customer service experience
- Demonstrated high quality, positive customer service skills
- Strong organizational and personal computer skills
- Demonstrated ability to communicate with a diverse public in a positive and friendly manner, in person and over the phone
- Demonstrated ability to independently problem solve and respond to visitor concerns with patience, empathy, and grace
- Availability to work a flexible schedule that includes weekends, evenings, and holidays, as necessary
- Ability to work independently, under supervision, and as part of a team
- Average math and computer skills
- Ability to troubleshoot software, hardware, and point-of-sale issues
- Strong understanding of retail and money handling procedures
- Ability to stand for extended periods of time
- Ability to bend, crouch, kneel to move merchandise and perform light cleaning duties
- Ability to lift up to 30 pounds
Nice To Haves
- High school diploma or equivalent
- Experience with ticketing and/or point of sale software
- Previous experience mentoring, coaching, training, and providing work direction for staff or volunteers in a visitor-focused setting
- Retail sales and admissions experience in a museum/historic site
- Experience in museum or site interpretation, theater or storytelling
- Foreign language skills
- Knowledge of retail display and marketing techniques
- Knowledge of Minnesota and area history
Responsibilities
- Perform admission duties and provide visitor information with a consistent high level of customer service and comprehensive knowledge of the site
- Sell merchandise and provide high-level operational assistance in the museum store
- Provide operational support and mentorship as a lead visitor services team member
- Provide occasional support to the Interpretive Program
- Receive, welcome and orient visitors to the museum
Benefits
- Eligible to participate in State Employee Group Insurance Program
- Retirement program with employer contribution
- Generous vacation and sick time accruals
- Additional paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
