Visitor Operations Associate

Lower East Side Tenement Museum•New York, NY

4d•Onsite

About The Position

The Visitor Operations Associate is designed to support onsite operations during public visiting hours at the Museum. The ideal candidate can work independently, has strong communication and problem-solving skills, and can think strategically as it relates to both short-term and long-term planning. This person will support daily visitor activities and facilitate seamless interdepartmental communication. In this role, they will prioritize the visitor experience along with operational excellence in order to support staff workflows and organizational goals. The schedule for the part time union role is: Wednesday, Thursday, Saturday.

Requirements

1-2 years in frontline customer service, retail, or education roles. At least 2 years in frontline customer service, retail, or education roles.
Effective communication and problem-solving abilities.
Proven collaborative approach and accountability.
Proven ability to work independently and stay on task.
Ability to stand for extended periods and navigate multiple flights of stairs.
Capacity to lift up to 25 pounds.

Responsibilities

Support onsite tour operations, including daily coordination of tours, emergency response, safety of the buildings, and support of staff and visitors.
Work with the Visitor Operations Supervisor to ensure daily support and supervision of operations during public operating hours.
Ensure timely start and end of K-12 group tours, addressing delays through effective communication with Visitor Engagement and Education teams.
Serve as liaison with Curatorial, Facilities, and Housekeeping teams to schedule maintenance activities during public operating hours.
Respond promptly and calmly to emergencies or urgent issues, coordinating responses with relevant departments and external agencies when needed (i.e. NYPD, FDNY).
Assist the Events, Visitor Center, and Public Programs teams as needed.
Provide clear, actionable daily updates to Operations, Curatorial, Facilities, Education and Visitor Engagement departments on building conditions, maintenance, and tour operations.
File detailed incident and damage reports as needed, coordinating with Human Resources to ensure accuracy and thoroughness.
Ensure appropriate follow-ups as needed.
Ensure emergency and promotional supplies are adequately stocked and appropriately placed in all public spaces.