Visitor Engagement Associate

Lower East Side Tenement Museum•New York, NY

13h

About The Position

The Visitor Engagement Associate is a key frontline role, ensuring an exceptional experience for all museum guests. This position involves ticket and membership sales, visitor support, tour assistance, and retail operations in the museum shop. The ideal candidate is a proactive, customer-focused professional who enjoys interacting with the public and enhancing their museum visit. This role is perfect for individuals who are passionate about history, museums, and creating a welcoming and memorable experience for visitors.

Requirements

6 months to 1 year of experience in visitor services, retail, or a call center environment preferred.
Strong communication, interpersonal, and problem-solving skills.
Ability to work both independently and as part of a team in a fast-paced environment.
Proficiency in Microsoft Office.
Physically able to lift and carry merchandise and stand for extended periods.
Availability to work weekends, evenings, and holidays as needed.

Nice To Haves

Experience with Ticketure and/or Retail Pro is a plus.
Previous experience with cash handling and POS systems is beneficial.
Interest in books, New York history, and immigration themes is a plus.

Responsibilities

Welcome and assist visitors with ticket purchases and membership sign-ups.
Process payments and manage the ticketing system at the Visitor Center.
Handle visitor inquiries in person, over the phone, and via email with professionalism and enthusiasm.
Maintain high customer service standards while managing visitor flow and enforcing tour protocols.
Set up assisted listening devices for guests as needed.
Coordinate with the Education department via walkie-talkie to ensure seamless visitor support.
Operate the Retail Pro system for transactions, returns, and cash handling.
Provide product recommendations and engage customers in the museum shop.
Maintain the sales floor, restock merchandise, and support visual merchandising.
Assist with inventory tracking and participate in annual inventory counts.
Develop a strong understanding of museum programs, tours, and events to provide helpful visitor information.
Offer recommendations on local attractions, restaurants, and points of interest.
Help manage crowds and coordinate large groups, including school groups and families.
Uphold museum policies while demonstrating professional and ethical conduct.