Visitor & Mail Support Assistant

Smithsonian Institution•Cambridge, MA

3d•$46,137 - $59,978•Onsite

About The Position

The Smithsonian Astrophysical Observatory (SAO) is at the forefront, internationally, of the scientific exploration of the universe. SAO combines its resources with those of the Harvard College Observatory to form the Harvard-Smithsonian Center for Astrophysics (CfA). The CfA is the best-known astrophysics center in the world. Its programs range from ground-based astronomy and astrophysics research to space-based research, the engineering and development of major scientific instrumentation for space launch and use in large ground-based facilities, and research designed to improve science education. The research objectives of SAO are carried out primarily with the support of Government and Smithsonian Institution funds, with additional philanthropic support. Government funds are in the form of Federal appropriations or the form of contracts and grants from other agencies. In contrast, Institution funds are available to SAO through grants from the Institution's Restricted Funds, Special Purpose Funds, Bureau Activities, Business Activities, and non-Federal contracts and grants. This is the position of Visitor / Mail Support Assistant, Procurement, Contracts, and Property (PCP) Department, Smithsonian Astrophysical Observatory (SAO). The incumbent performs a variety of mail services, visitor reception, and general administrative assistance to support the day to day operations.

Requirements

Candidates for grade 05 must possess a minimum of one year specialized experience equivalent to at least the grade 04 level in the normal line of progression for this occupation which should demonstrate: knowledge of general administrative procedures and techniques and knowledge of duties, priorities, policies and program goals sufficient to independently perform non-routine assignments.
4 years above high school.
Equivalent combinations of education and experience are qualifying for grade 5.
Basic knowledge of mail processing, routing, and distribution procedures
Basic knowledge of visitor reception and customer service practices
Basic knowledge of procedures for the handling, packaging and transportation of hazardous material.
Ability to maintain confidentiality when managing sensitive materials and information
Ability to communicate clearly and interact professionally with employees, contractors, visitors, and the public.
Pass Pre-employment Background Check and Subsequent Background Investigation, as required.
Complete a Probationary Period if applicable.
Maintain a Bank Account for Direct Deposit/Electronic Transfer.
The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

Responsibilities

Processes routes, transport, and distributes mail, packages, and correspondence between SAO locations. Maintains mail routing information, distribution lists, and operates SAO vehicles to carry out mail delivery services between SAO locations.
Packages and transports hazardous materials and chemicals following safety procedures. Verifies required documentation and completes required checklists.
Provides visitor reception and administrative support by greeting visitors, responding to routine inquiries, maintaining departmental supplies, purchasing supplies using purchase card, updating lobby signage, and assisting with onboarding of new staff by directing them to resources and access points.
Performs other duties as assigned.