Visitor Experience Floor Associate

Brooklyn Museum•New York, NY

15h•Hybrid

About The Position

As a Visitor Experience Floor Associate at the Brooklyn Museum, you’ll play a vital role in welcoming guests and ensuring a smooth, inclusive, and engaging experience for all who enter our doors. From managing entry to exhibitions and processing admission to staffing Coat Check and providing wayfinding assistance, you’ll be on the front lines of our commitment to hospitality, access, and education. The ideal candidate is friendly, dependable, adaptable, and thrives in a fast-paced, team-oriented environment. You’ll be part of a collaborative department dedicated to ensuring every visitor feels seen, supported, and inspired.

Requirements

Strong customer service skills in a fast-paced, public-facing environment
Positive approach and ability to work well on a team
Experience handling cash and operating a POS system
Ability to learn and communicate detailed ticketing policies effectively
Commitment to creating an inclusive and welcoming environment for all visitors
Physical ability to stand for long periods and lift up to 20 lbs
Ability to communicate Museum policies in a friendly but firm manner to ensure safety and respect for all guests
High school diploma or equivalent

Nice To Haves

Fluency in a language other than English a plus
Interest in the arts or museum field
Familiarity with Brooklyn Museum exhibitions and programming

Responsibilities

Greet all visitors with warmth and professionalism while clearly communicating exhibition guidelines, ticketing policies, daily events, and wayfinding information
Sell Museum admission, event tickets, and Memberships using the point-of-sale system, processing both cash and credit card transactions
Manage visitor check-in and timed entry into exhibitions and program spaces
Monitor and manage lines for ticketed exhibitions and events, ensuring efficient entry and a positive experience for guests
Staff Coat Check by carefully storing, retrieving, and organizing visitor belongings
Maintain up-to-date knowledge of Museum exhibitions, programming, Membership benefits, events, and operational updates
Provide directions and general assistance to help visitors navigate the building comfortably
Scan tickets and assist with visitor services during special events, including those held outside regular Museum hours (shifts assigned on a rotating basis)
Participate in daily Morning Meetings at the start of each shift and training sessions
Review daily shift notes and attend staff meetings to stay informed and aligned
Maintain the cleanliness and safety of front desk areas, coat check, equipment, and personal workspace.
Perform other duties reasonably related to the responsibilities described above

Benefits

Medical, dental, vision and life insurance
401(k) Savings Plan and Pension Plan
Generous paid time off, including annual vacation leave, sick leave, and 13 Museum holidays
Short-term and long-term disability coverage
Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs) for eligible pre-tax health care, dependent care, and commuter expenses
Employee Assistant Program
Free admission to various NYC museums and cultural institutions
Early access to Museum exhibitions
Invitations to staff-only programs, tours, and on-site engagement events
Opportunities to participate in community initiatives and Museum programs
40% discount for staff in Museum shops
20% discount at Museum café