Visitor Experience Manager

Visit Spokane•Spokane, WA

1d•$23 - $26•Onsite

About The Position

The Visitor Experience Manager supports the Visitor Experience Director by overseeing the daily operations, flow, and functionality of Visit Spokane’s Visitor Center as a dynamic visitor engagement space. This role ensures the Center is welcoming, well‑maintained, and experiential, with accurate and compelling destination information presented consistently. The Manager supervises Visitor Center staff as delegated, manages day‑to‑day activity within the space, and supports high‑quality visitor interactions that reflect Spokane’s character and sense of place.

Requirements

High school diploma and/or some college education preferred.
Experience in retail, customer service, hospitality, and the tourism industry preferred.
Excellent written, verbal, and organizational skills.
Ability to work independently.
Must be people-oriented, have high stamina/high energy levels.
Other characteristics important are proven problem analysis and resolution skills.
Proficiency with Microsoft Office.
Must be able to drive or use public transportation to deliver boxes up to 40lbs of collateral throughout the county.
The employee must be able to communicate effectively.
You must be able to lift and carry 40 pounds.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Serve as the day-to-day operational lead for the Visitor Center, ensuring smooth and professional front and back of house operations.
Create and publish weekly staff schedules at least 14 days in advance.
Supervise and support part-time Visitor Center staff at the direction of the Director.
Review and approve bi-weekly timesheets for accuracy and timely submission.
Delivery of collateral to partners across the county, including publications and merchandise.
Support planning and execution of Visitor Center activations, patio programming, and events in Riverfront Park and other public spaces.
Contribute ideas to enhance the Visitor Center as an experiential hub through partnerships, seasonal moments, and interactive elements.
Oversee preparation and mailing of visitor information packets in alignment with brand standards.
Support distribution of Visitor Guides, maps, and collateral, including partner pickups or delivery coordination.
Manage Visitor Center retail and informational inventory
Conduct month end inventory counts and maintain accurate reports in coordination with the Visitor Experience Director.
Process incoming giveaway items and collateral, completing initial counts and coordinating internal tracking updates.
Assist with pulling and preparing internal orders for Visit Spokane amenities, including other department requests
Research and maintain accurate information on local events, attractions, and partners for visitor use and digital displays.
Review and approve event submissions for Visit Spokane’s events calendar in alignment with content guidelines.
Monitor signage and digital displays and coordinate updates with the Visitor Experience Director.
Work closely and collaboratively with the Visitor Experience Director to support departmental goals, anticipate needs, and alleviate operational workload through proactive ownership of day-to-day responsibilities.
Contribute insights, observations, and data from the Visitor Center floor to inform ongoing improvements to visitor services, retail offerings, and experiential programming.