Visitor Experience Concierge (6-month contract)
About The Position
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future. As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values. Join our team at ROM for a rewarding opportunity as a Visitor Experience Concierge during our upcoming peak periods.
Requirements
- Secondary School Diploma
- Up to 1 year of experience in customer service, hospitality, or sales
- Strong communication and listening skills, with oral proficiency in English
- A proactive, guest-centred approach to problem-solving and service delivery
- Comfort working in fast-paced, high-volume public spaces
- Ability to use tablets, mobile devices, POS systems, and ticketing software
- Reliable and punctual, with strong attention to detail and a team-oriented attitude
- Willingness to work variable shifts, including weekends, evenings, statutory holidays, and full-time hours during peak periods (e.g., December holidays, March Break, Family Day weekend)
Nice To Haves
- Post-secondary education in hospitality, tourism, or customer service
- French or another second language
Responsibilities
- Greet and direct visitors while managing queues, scanning tickets, and supporting self-serve and mobile ticketing kiosks
- Operate the coat check, ensuring secure and efficient handling of personal items
- Assist visitors and members at the service desk with museum planning, ticketing, and memberships
- Support sales and engagement by identifying cross-selling and upselling opportunities
- Respond professionally and empathetically to visitor concerns and feedback
- Attend training and participate in onboarding support for new team members
- Assist in preparing the front-of-house areas and maintaining operational readiness throughout the day
- Support wayfinding during disruptions and event setups
- Perform other duties as required to ensure an exceptional visitor experience
Benefits
- Cultural engagement
- Continuous learning
- Passion & fulfillment
- Team & culture
- Academic collaboration
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
